Help and support
Bluehubcloud Knowledge Base
Step-by-step guides for Bluehubcloud PBX, Communicator, desk phones, Business Insights and Smart Number Manager.
Getting started
- Can we keep our existing phone numbers when we move to Bluehubcloud PBX? Yes — in almost all cases your existing phone numbers come with you. Porting is the industry process that moves a number from your current provider to your… Read guide
- How do I reset my Online Self Care password? Online Self Care (OSC) and Communicator use the same login — the same email address and password you use to sign in to one works for the other, and changing it… Read guide
- How do I use the Online Self Care portal? Online Self Care (OSC) is your own personal web portal — separate from Communicator — where you can check your call history, manage your login security, and… Read guide
- What phone numbers can we get with Bluehubcloud PBX? Every number you use with Bluehubcloud PBX — a local number, a national 13/1300/1800 line, a mobile number for SMS, or a number in another country — lives… Read guide
- Your Bluehubcloud welcome email explained What's in your Bluehubcloud welcome email: your login details and everything you need to install and sign in to Communicator on your computer and phone. Read guide
Communicator
- How do I change Communicator’s display language? Switches the language Communicator's interface is displayed in, from a built-in list. Read guide
- How do I check my voicemail in Communicator? Lets you play, call back, download, or delete voicemail messages directly inside Communicator, without dialling into a voicemail box from a phone. Read guide
- How do I connect an AI assistant to Communicator on my computer? The new Communicator desktop app can connect to an AI assistant on your computer, such as Claude Desktop or Claude Code. Read guide
- How do I connect my CRM to Communicator? Shows a customer's CRM record automatically when they call in or you call out, so you're not searching for their details mid-call. Read guide
- How do I install the click-to-dial browser add-on? Lets you click a phone number on any web page to dial it through Communicator, instead of copying it across manually. Available for Chrome and Firefox. Read guide
- How do I make a call in Communicator? Places a call from Communicator — on your computer or in the Communicator GO app on your mobile — to a colleague's extension or to any outside number. Read guide
- How do I make a video call in Communicator? Starts a face-to-face video call with a contact in Communicator, and shows you how to choose which camera it uses or improve quality if the call looks poor. Read guide
- How do I manage my contacts in Communicator? Brings together everyone you might need to call in one place — colleagues on your phone system, a shared company-wide directory your admin maintains, your own… Read guide
- How do I record a call in Communicator? Lets you manually start, stop, pause and resume a recording of your own call from inside Communicator — once your Bluehub admin has switched call recording on… Read guide
- How do I schedule and join a Communicator Meeting? Communicator Meeting covers audio/video conferencing, screen-sharing, chat, and recording, either started instantly or scheduled ahead of time. Read guide
- How do I send and receive SMS/MMS in Communicator? Sends and receives text messages (SMS) and picture/file messages (MMS) from Communicator, using a phone number linked to your extension. Read guide
- How do I send or receive a fax in Communicator? Sends a fax straight from your computer using Communicator, and lets you check faxes you've received — no physical fax machine needed. Read guide
- How do I set my status in Communicator? Lets colleagues see your availability at a glance — Available, Busy, Do Not Disturb, Away, any custom status your admin has added, or your own written status… Read guide
- How do I set up Communicator GO on my phone? Walks you through installing Communicator GO on your phone and logging in for the first time, using the QR code from your welcome email — the fastest and least… Read guide
- How do I set up Communicator on my computer? Walks you through installing Communicator on your computer and setting up your profile for the first time, so you're ready to make and receive calls. Read guide
- How do I transfer a call in Communicator? Moves an active call to someone else — a number you type in, a contact from your list (by drag-and-drop), or another call you're already on — either handing it… Read guide
- How do I use Chat and messaging in Communicator? Lets you message colleagues one-on-one or in groups, from Communicator Desktop, Web, or GO — your chat history stays in sync across all of them, so a… Read guide
- How do I use Communicator in a web browser? Communicator Web gives you calls, chat, SMS, meetings, and presence — the same core features as Communicator Desktop — straight from a browser, with nothing to… Read guide
- How do I view a security camera feed in Communicator? Lets you view an IP security camera's live stream inside Communicator — separate from the webcam video calling feature (see How do I make a video call in… Read guide
- I forgot my Communicator password — how do I reset it? Covers getting back into Communicator when you've forgotten your password. Bluehubcloud password resets go through our helpdesk or your own company's… Read guide
- Where do I change my Communicator settings? All of Communicator's settings live in one Preferences window, organised into sections by topic. This article maps out what's where — several sections have… Read guide
- Where do I change my settings in Communicator GO? All of Communicator GO's settings live in one Settings screen, identical in structure on both iOS and Android. This maps out what's in each section. Read guide
- Which devices and operating systems run Communicator / Communicator GO? Which devices and operating systems run Communicator / Communicator GO? Read guide
- Will my headset work with Communicator? Explains what to expect from your headset with Communicator — whether it's on the fully-tested list, and what that does (and doesn't) affect. Read guide
Desk phones
- Connect your new Bluehubcloud handset Gets a new, Bluehub-supplied handset ready to use on your extension with no manual setup. This works because we already have that specific device's MAC address… Read guide
- How do I call back the last person who rang me? Rings back the last person who called your extension, without you having to find or key in their number. Useful when you've just missed a call at your desk. Read guide
- How do I check my voicemail from a desk phone? Lets you listen to your voicemail messages, record your greeting, and manage your mailbox by dialling in from your desk phone — no computer or app needed. Read guide
- How do I connect a used or pre-configured handset from another carrier? Covers getting a handset that already has another provider's settings on it — a second-hand phone, one from a previous job, or anything not originally set up… Read guide
- How do I divert my desk phone to another number? Sends every call that would ring your desk phone to another number instead — a colleague's extension, your mobile, or any outside number — until you turn it… Read guide
- How do I find a colleague or a contact in the directory on my desk phone? Finds a person from your desk phone's directory — a colleague's extension or a contact from your company's shared phone book — and calls them from the entry… Read guide
- How do I hide my caller ID for a call from my desk phone? Stops your number showing on the other person's phone — for one call, or for every call until you switch it back on. Read guide
- How do I make a call from my desk phone? Places a call from your desk phone — to a colleague's extension, or to any outside number, mobile or international. Read guide
- How do I page or use the intercom from my desk phone? Lets you speak through a colleague's desk phone speaker — or a group of phones, or every phone in the office — without them picking up. Read guide
- How do I pause call recording during a call on my desk phone? Lets you pause a call recording while sensitive details are read out — a card number, a password, a personal matter — and resume it afterwards, so the… Read guide
- How do I pick up a call that’s ringing or parked somewhere else? Lets you answer a call from your own phone even though it's ringing — or waiting on hold — at a different extension. Read guide
- How do I put a call on hold on my desk phone and get it back? Lets you pause a call on your desk phone so the caller waits with hold music while you do something else — check a detail, take a second call, or ask a… Read guide
- How do I set up a three-way call from my desk phone? Adds a second person to a call you're already on, so the three of you can talk together from your desk phone. Read guide
- How do I set up Follow Me so calls find me wherever I am? Rings more than one number for your calls — your desk phone first and then your mobile, or both together — so a caller reaches you rather than your voicemail… Read guide
- How do I transfer a call on my desk phone? Lets you pass a caller to another extension or an outside number from your desk phone. You can transfer straight away (a blind transfer), or speak to the other… Read guide
- How do I turn Do Not Disturb on and off on my desk phone? Stops your desk phone ringing while you're in a meeting or need to concentrate. Callers go wherever your phone system sends them when you're unavailable —… Read guide
- How do I use speed dial from my desk phone? Lets you ring a number you call often by dialling a short code instead of the full number. Your phone system can have company-wide speed dials everyone shares… Read guide
- Which phones work with Bluehubcloud PBX? Moving to Bluehubcloud PBX? You may be able to keep your existing handsets - check the list below. It also works the other way round: if you're planning ahead… Read guide
- Which star codes and feature codes can I dial from my desk phone? One page with every code an ordinary user can dial from a desk phone on Bluehubcloud PBX, and what it does. Print it, stick it by the phone. Read guide
Microsoft Teams
- Does Bluehubcloud PBX sync with Microsoft Teams? Yes — Bluehubcloud PBX connects to Microsoft Teams in two distinct ways, and you can use either one on its own or both together: Read guide
- How do we get Microsoft Teams sync set up? Keeps your Communicator status in step with your Microsoft Teams status, so colleagues see one consistent picture of your availability instead of checking two… Read guide
- Using your Bluehubcloud PBX with Microsoft Teams day to day Communicator for Teams brings your Bluehubcloud PBX calling, SMS, conferencing, call parking and voicemail directly into Microsoft Teams, through a desktop… Read guide
Business Insights
- How do credits work in Business Insights? Explains what a Business Insights credit is, what spends them, and where to see your balance and history — so the numbers on your dashboard make sense. Read guide
- How do I buy credits or set up auto top-up in Business Insights? Adds credits to your Business Insights account — either a one-off pack, or an automatic top-up that buys more whenever your balance drops below a level you… Read guide
- How do I find a call in Business Insights? Finds one call, or one kind of call, among everything Business Insights has received from your Bluehubcloud PBX, and opens its details — who called whom, when… Read guide
- How do I read a call’s transcript and summary in Business Insights? Shows you what was said on a call as text, plus a short AI-written summary of it — so you can check a conversation without listening back to the recording. Read guide
- How do I read my weekly call report in Business Insights? The weekly call report is the heart of Business Insights: one page a week that tells you what your callers wanted, when they rang, how your team and ring… Read guide
- What does the Business Insights dashboard show me? The dashboard is the first screen after you sign in to Business Insights. It shows, at a glance, how much analysis credit you have left, what has been analysed… Read guide
- What is Business Insights, and how does it work with Bluehubcloud PBX? Business Insights is our intelligent analytics platform — a separate product that tightly integrates with Bluehubcloud PBX. Read guide
Smart Number Manager
- How can remote staff log in and out of taking calls? Lets staff working from anywhere join and leave the group that answers your number, using the remote-worker app we provide. Read guide
- How do I add a queue, greetings and whisper? Adds the touches that make your number sound professional: your own recorded greetings, a queue with music and messages. Read guide
- How do I build an advanced call flow? Lets you design exactly what happens to a call, step by step, on a drawing board. Read guide
- How do I forward my number to one phone? Sends every call to your number straight to one phone, such as your mobile or your office line. You can add voicemail for when nobody answers. Read guide
- How do I get voicemail, missed-call emails and call recordings? Makes sure no call slips through: callers can leave a voicemail, you get an email for every missed call, and calls can be recorded. Read guide
- How do I receive faxes by email? Turns incoming faxes into emails, so you can keep a fax number without a fax machine. Each fax arrives as a PDF or TIFF attachment. Read guide
- How do I reroute my numbers if our office can’t take calls? Lets you plan ahead for a bad day, such as a power or internet outage, a flood or a closed site, so you can move calls somewhere else in seconds. Read guide
- How do I ring a group of phones from one number? Sends calls from your number to a group of phones, in the order you choose. This is an Advanced service. Read guide
- How do I see my call reports, live stats and wallboard? Shows how your numbers are performing. Report Hub gives totals and downloads for any date range and can email you a report on a schedule. Read guide
- How do I send callers to their nearest branch? Sends each call to a different place depending on where the caller is ringing from. Read guide
- How do I set opening hours, after-hours and public holidays? Changes where calls go outside your opening hours, on public holidays and on special days such as a training day or end-of-year closure. Read guide
- How do I set up a “Press 1 for sales” menu? Greets callers with a recorded message and lets them choose where their call goes, for example "Press 1 for sales, 2 for support". Read guide
- How do I set up a conference call number? Gives you a dial-in number for meetings: everyone rings the same number, enters a PIN and joins the same call. This is a Conference service. Read guide
- What is Smart Number Manager and how do I sign in? Smart Number Manager is an online portal for your 13, 1300, 1800 and other business numbers. Read guide
Platform capabilities
- Can Bluehubcloud PBX handle calls with AI? Yes — Bluehubcloud PBX can put an AI Call Assistant on the phone itself, talking a caller through their reason for calling before deciding whether to wrap the… Read guide
- What AI features might be used on my calls? Bluehubcloud PBX has a number of optional AI features your organisation's administrator can turn on. This article is background, not a setup guide — it… Read guide
- What can Bluehubcloud PBX automate for us? Bluehubcloud PBX gives your business two distinct ways to automate around your call activity — built into the phone system itself, and through Business… Read guide
- What can Bluehubcloud PBX connect to outside itself? Your phone system doesn't have to be an island. Bluehubcloud PBX connects to the CRM and business tools you already use, so call activity shows up where your… Read guide
- What can Bluehubcloud PBX do for contact centres and Omnichannel? For businesses running a team of agents rather than a handful of extensions, Bluehubcloud PBX's Omnichannel Contact Centre turns call handling into a managed… Read guide
- What can Bluehubcloud PBX do for SMS and messaging channels? Customers don't only call anymore — Bluehubcloud PBX brings SMS, web chat, and social messaging into the same managed environment as your phone calls, so… Read guide
- What can Bluehubcloud PBX do with call routing and queues? Bluehubcloud PBX handles the everyday mechanics of getting a call to the right place, quickly and reliably — routing, holding, transferring, and connecting… Read guide
- What can Bluehubcloud PBX do with IVR menus and auto-attendants? A good phone menu gets a caller to the right place without them feeling like they're fighting a machine. Read guide
- What can the AI Call Assistant automate for our business? The AI Call Assistant is built into core Bluehubcloud PBX. Assigned to the numbers you choose, it holds a real conversation with the caller and handles the… Read guide
Troubleshooting
- Why can’t I hear anything (or why can’t people hear me) on Communicator Desktop? Fixes the two most common causes of a Communicator call connecting with no audio in either direction — a phone-mode setting routing the call to the wrong… Read guide
- Why can’t I make calls on Communicator? Walks you through the two most common reasons calls won't go out from Communicator: the wrong phone mode selected, and Communicator not connected to your… Read guide
- Why do my Communicator calls sound bad? Shows you how to check Communicator's built-in call quality indicator, so you can tell whether your internet connection is causing choppy audio, delay, or… Read guide
No guide matches that yet. Ask our Australian team or call 1300 868 178.