What this does
Bluehubcloud PBX gives your business two distinct ways to automate around your call activity — built into the phone system itself, and through Business Insights, our analytics platform that turns your call data into recommended actions.
What’s included
- Webhook capability — Bluehubcloud PBX can notify other systems the moment a call event happens, so an action in another tool can trigger automatically rather than someone doing it by hand.
- API access — for businesses that want to build their own custom automation or connect Bluehubcloud PBX to a tool that isn’t a native integration, a full API is available.
- Works with automation platforms — the webhook and API layer connects Bluehubcloud PBX to automation tools like n8n and Zapier, so a call event can kick off a workflow in the other systems your business runs.
- Business Insights — your Bluehubcloud PBX records and transcribes the calls; the summaries and business insights built on those transcripts are delivered by Business Insights, our analytics platform (requires a Business Insights subscription) — see What is Business Insights, and how does it work with Bluehubcloud PBX?.
Why it matters
These are two different starting points for the same goal: less manual work. The webhook/API layer is for automation you already know you want to build; Business Insights is for automation opportunities you might not have spotted yet, surfaced from what’s actually happening on your calls.
Related articles
- What can Bluehubcloud PBX connect to outside itself?
- What is Business Insights, and how does it work with Bluehubcloud PBX?
Get started
Already with Bluehubcloud? Log a ticket and we’ll set it up for you. Not yet a customer? Reach out to our sales team to see it in action.