24/7 AI Call Assistants
An AI Call Assistant for the calls your team can’t take
Build one assistant, or a team of them. Each is built into your Bluehubcloud PBX for a single job — answering enquiries, capturing leads, booking appointments, sending SMS reminders — after hours, at peak, or on every call to the numbers you choose.
Answer more calls. Capture more leads. Understand every conversation.
From A$99/month ex GST for one assistant with 200 AI voice minutes; a team of up to five from A$249.
After hours
Answered, not voicemail
Overflow
When a ring group rings out
Peak times
Every caller answered
One assistant, or several
Build one assistant, or a team of them.
Most businesses start with the one job costing them most, then add another once they can see it working. Each assistant is built around a single job, given only what that job needs, and put on its own number or its own moment in your call flow. Bluehubcloud runs four of them on its own phones: reception, booking, lead qualification and support. Assistant runs one; Assistant Team runs up to five on one plan; Custom goes further.
Reception
Receptionist
- The problem
- The main line rings out, or everyone stops what they are doing to answer it.
- What it does
- Greets every caller, works out whether it is sales, support or accounts, and puts them through to the right team.
Support
Customer Support
- The problem
- The same how-do-I questions, over and over, to people who should be fixing things.
- What it does
- Answers from your own knowledge base and walks the caller through it. If the answer is not there, it logs a ticket with the exact question asked.
Scheduling
Appointment Scheduler
- The problem
- Bookings wait for somebody to ring back, and some of them book elsewhere first.
- What it does
- Checks live availability, offers real times, books the appointment and confirms it before the caller hangs up.
Sales
Lead Qualification
- The problem
- Enquiries arrive as a name and a number, with no idea whether they are worth chasing.
- What it does
- Asks the questions you would ask, then emails your team who rang, what business they are in and what they want, with the contact created and tagged in your CRM.
Sales
Sales Assistant
- The problem
- Buyers ring after hours and reach whoever answers first, which is usually a competitor.
- What it does
- Answers the common product and pricing questions, qualifies the opportunity, and books time with your sales team.
Built to order
And the one you need
- The problem
- Whatever your phone rings about most.
- What it does
- Assistants are configured per job. If the work is repetitive, happens on the phone and follows rules you can write down, it can usually be handed to one.
Key capabilities
Intelligent Voice Answering That Actually Works
Traditional phone systems make callers wait or send them to voicemail. AI Call Assistant answers instantly, understands questions, and solves problems – without requiring your team to answer every call.
- Answers calls 24/7, even after hours and during busy periods
- Understands natural conversation, not rigid menu options
- Captures caller details automatically for your team
- Books appointments directly during the call, and sends SMS reminders
- Routes calls to the right person or department the way a receptionist would
- Every call is recorded and transcribed by your Bluehubcloud PBX
- Answers how-do-I questions from your own knowledge base and logs a ticket when it can't
- Runs on the PBX itself – no diversion out to a separate AI service, no diversion charges
AI Call in Progress
What the assistant does on one call: answers, works out what the caller needs, checks your calendar and books the appointment before they hang up.
AIHi, thanks for calling. How can I help you today?
CallerI need to book an appointment.
AII'd be happy to help. What service are you interested in?
CallerA consultation, please.
AIGreat. What date works best for you?
- Call Duration
- 3m 24s
- Status
- Appointment Booked
- Details Captured
- Yes
- Follow-up Scheduled
- Yes
Calendar widget – selecting available slot…
- Answers on the first ring, day or night
- Understands the caller in their own words, not menu keys
- Books into your live calendar during the call
- Captures the name, the number and the reason for calling
- Hands over to the right team the moment a person is needed
- Logs what happened on every call it takes
What it does
What AI Call Assistants Can Do
Six capabilities — give one assistant the job that matters most, or split them across a team.
24/7 AI Phone Answering
The AI answers immediately – outside hours, at weekends and during peak periods – so callers reach someone instead of voicemail. It only answers the numbers, ring groups or moments in your call flow you route to it.
Lead Capture & Qualification
Collects the caller’s name, number and reason for calling, asks the qualifying questions you would ask, and emails your team who rang and what they want – with the contact created and tagged in your CRM.
Appointment Booking
Checks live availability, offers real times, books into your calendar and confirms before the caller hangs up. Confirmations go out automatically and SMS reminders can be added.
Intelligent Call Routing
Works out whether it is sales, support or accounts and puts the caller through to the right person, department or queue – the same way your PBX handles a transfer from reception.
Recorded and Transcribed by Your PBX
Every assistant call is recorded and transcribed by your Bluehubcloud PBX, so you have a reviewable transcript alongside the captured details. Where Business Insights is in place, the summaries and analysis are built on those transcripts.
Answers From Your Knowledge Base
A support assistant answers from your own product guides, walks the caller through the fix, and logs a ticket with the exact question when the answer is not there.
Insights integration
AI Calls Unlock Business Insights
Your Bluehubcloud PBX records and transcribes every call the assistant takes. Business Insights reads those transcripts and turns them into actionable intelligence for improving your business.
- What your callers actually ask for, counted
- Where calls are still being missed
- Weekly reports written in plain English
- What is worth automating next
AI Calls Unlock Business Insights
AI Call Assistants don’t just answer calls. Your PBX transcribes each one, and Business Insights analyses the transcripts alongside your call activity: what questions customers ask most, how satisfied callers are, which calls could be automated, and what your team should focus on next.
This isn’t just call data – it’s strategic intelligence that drives business decisions.
- Automatic conversation analysis from every call
- Identification of common customer questions and pain points
- Transcripts from your PBX, searchable in Business Insights
- Weekly insights reports showing trends and patterns
- Automation opportunity discovery from real call data
- Performance comparison (AI vs human handling)
- Call themes and outcomes, summarised
- Recommendations for what to automate next
Calls → Insights → Action
AI Calls Trigger Smart Automations
AI calls reveal patterns. Business Insights recommends automations. You deploy what has a real impact.
100+ calls after hours asking 'what are your hours?'
Deploy an AI Call Assistant with FAQ – instant answers, zero wait time
40% of calls are appointment booking requests
Deploy Appointment Booking Automation – calendar auto-synced
Sales team overwhelmed, hot leads mixed with cold prospects
Deploy Lead Qualification Automation – only hot leads routed
Support team handles same 10 questions repeatedly
Deploy Support FAQ Automation — routine questions answered without a queue
- 01AI captures every call
- 02Business Insights reveals patterns
- 03You get specific recommendations
- 04Implement automations that solve real problems
- 05Measure results and repeat
Note: additional assistants, changes after the Receptionist starter, and Automations are quoted and billed separately from the monthly subscription.
How AI Call Assistants improve your caller experience
Why every missed call is a missed opportunity
Callers who reach voicemail often hang up rather than leave a message, and menu systems lose people before they reach your team. An AI Call Assistant talks to every caller instead.
| Feature | AI Call Assistant | Traditional IVR | Voicemail only |
|---|---|---|---|
| Available 24/7 | Yes – every call answered | Yes, but menu only | Yes — caller leaves message |
| Understands natural language | Full conversational understanding | Press 1, 2, 3 only | Not applicable |
| Books appointments live | Yes – direct to your calendar | No | No – manual call-back |
| Captures lead details | Structured fields straight to CRM | No | Audio only – needs transcribing |
| Routes to the right person | Intent-based smart routing | Rigid menu-based | No routing |
| Transcription & analytics | Every call transcribed and analysed | No | Manual review |
| Caller experience | Feels like a helpful person | Frustrating menu trees | Most callers simply hang up |
| Setup time | Configured around your business, then proven on real calls | Days of menu design | Minutes – but limited value |
| Ongoing cost | Monthly plan with an included AI voice minute allowance | Low, but lost-lead cost is high | Low, but the enquiries it loses are not |
Where an AI assistant earns its place
Built for Australian businesses that can’t afford to miss a call
Healthcare clinics
Answer every patient call, book appointments after hours, triage urgent enquiries to on-call staff and reduce front-desk load.
Real estate agencies
Capture buyer and tenant enquiries the moment they come in, book inspections directly into the agent’s diary, and keep Saturday enquiries answered.
Trades & home services
Take job bookings 24/7 with the address, problem and preferred time captured into your CRM or job-management tool automatically.
Education & RTOs
Handle enrolment-season call spikes, qualify prospective students and book course consultations without hiring temp staff.
Legal & accounting
Capture new-client enquiries with conflict-check details and matter type, route existing clients straight to their partner or account manager.
Multi-location SMB
One AI Call Assistant across all branches with intelligent routing by location, language or service – consistent experience nationwide.
FAQ
AI Call Assistants — Questions Answered
Expand each category to explore the full set of features.
What exactly are AI Call Assistants?
24/7 conversational AI Call Assistants built into your Bluehubcloud PBX, each built for one job. Assigned to the numbers you choose, an assistant answers, understands natural conversation, and either handles the call itself or puts the caller through to a person – without a human receptionist for every interaction. Start with one; add a team of up to five on Assistant Team.
Do I need one assistant or several?
Start with the one job costing you most – usually reception – and add another once you can see it working. Assistant is one assistant; Assistant Team runs up to five, each on its own number or its own moment in your call flow; Custom is quoted when you need more.
How does it handle calls after hours?
It answers anytime – after hours, on weekends, and during peak periods when your team is stretched thin – and it can pick up ring-group overflow, so a caller never just rings out.
Can it really understand what customers are asking?
Yes. It uses natural language understanding to comprehend intent, context and nuance – like speaking with a real person, not a rigid menu.
Can it book appointments?
Yes. The Appointment Scheduler checks live availability, offers real times, books into your calendar and confirms before the caller hangs up. Confirmations are sent automatically and SMS reminders can be added.
How does it capture lead information?
It asks qualifying questions and captures name, contact details and the reason for calling, then emails your team and creates the contact in your CRM. You get a complete record – and a transcript – for follow-up.
What happens if the call is too complex for the AI?
Anything outside what it handles goes to your team. The assistant says it is putting the caller through, and your phone system routes the call the same way it would a transfer from reception.
Do calls divert out to a separate AI service?
No. The assistant is part of the core Bluehubcloud PBX platform, so there are no costly diversion charges on every AI-handled call – it answers on your own numbers.
Do you get transcripts of all calls?
Yes. Your Bluehubcloud PBX records and transcribes every call the assistant takes, so you have a reviewable transcript with the captured details. With a Business Insights subscription those transcripts become searchable, with AI summaries and call-reason analysis.
How does Business Insights help?
Business Insights reads the transcripts your PBX produces and analyses every call: patterns in questions, customer satisfaction, and automation opportunities. You see what’s working and what to improve.
Can AI calls trigger automations?
Yes. Based on call outcomes, the system can trigger workflows: creating CRM records, sending follow-up SMS, booking calendar events, or deploying automations. Bluehubcloud Automations builds and manages them for you.
Can it answer support questions from our own documentation?
Yes. A support assistant answers from your own knowledge base, walks the caller through the fix, and logs a ticket with the exact question asked when the answer is not there – so nothing arrives as a mystery missed call.
What does it cost?
Assistant is A$99 per month ex GST for one assistant with 200 AI voice minutes included; Assistant Team is A$249 per month ex GST for up to five assistants sharing 750 minutes; Custom is quoted. Minutes past your allowance are A$0.35 each ex GST. Every plan starts with the Receptionist starter — it answers, transfers, takes messages, answers your FAQs and emails your team a notification — set up from a short intake form. Additional assistants and changes after the template are quoted per job.
How is data privacy handled?
The assistant runs on our Australian-hosted platform, and call recordings stay in Australian data centres, with access you control. Its voice and language processing uses established third-party AI services that may process data outside Australia – ask us for the specifics of your setup.
Ready to Answer More Customer Calls?
See how one assistant — or a team of them — can help your business capture leads, improve response times, and understand every conversation.