Smart Number Manager
Manage your 13, 1300 and 1800 numbers in their own portal
Route every call to any mobile, landline or office by caller area, time of day, holidays or a caller menu, and change it yourself any time. No phone system needed.
No phone system needed
Any mobile or landline
Your own portal
Change routing any time
Keep your number
We move it across
Who it’s for
One number for the whole business, wherever your people are
Smart Number Manager gives a 13, 1300 or 1800 number its own online portal, separate from any phone system, so you decide where every call goes.
- A national number without changing the phones you already use
- Franchises and multi-site businesses that send callers to their nearest branch
- Field and mobile teams who answer on their own mobiles
- Busy lines that need queues, overflow and a plan for when a site goes down
Routing you control
Set opening hours, holidays, caller menus and branch routing in your portal, and change them whenever you need to.
- Opening hours and public holidays
- Caller menus and queues
- Branch routing by caller area
- Emergency routing, ready to switch on
Services
Ways to answer your number
Pick how each number behaves, from simple forwarding to multi-step call flows.
Simple forwarding
One number, one destination, with optional voicemail.
Smart routing
Ring one phone or a group, then add queues, greetings, alerts and more.
Caller menu
“Press 1 for sales, 2 for support.” Callers choose, and the call goes to the right team.
Nearest branch
Calls are routed by the area they come from.
Advanced call flows
Build multi-step menus and rules for more complex call handling.
Conference bridge
A dial-in number for team and client meetings.
Fax to email
Faxes arrive in your inbox, with no fax machine needed.
Remote hunt groups
Staff log in and out of answering groups from wherever they work.
Full feature list
Every feature, in detail
Expand each category to see what’s included.
Hours, holidays and exceptions
- Business hours and after-hours
- Set your opening hours and choose where calls go when you're closed.
- Holidays and special dates
- Pre-set public holidays, training days or closures to voicemail, a message or another number.
- Caller exceptions
- Handle calls from specific numbers differently, such as key accounts straight through.
Callers and greetings
- Queue with music on hold
- Callers wait in line with music and messages until someone is free.
- Greeting before connecting
- Play a welcome or recording notice as the call is answered.
- Your own recordings
- Upload MP3 greetings once and reuse them across numbers.
- Voicemail
- Messages for when nobody can answer.
Your team
- Whisper
- A short message tells your staff which number the caller dialled before the call connects.
- Choose the number you see
- Show the caller's number or the number they dialled on your phone.
- Mid-call transfer
- Pass a call to someone else after you've answered.
- Call recording
- Record calls on smart routing, conference and advanced call flows.
Alerts and continuity
- Missed call emails
- An email for every missed call, with the caller's number, the number dialled and the time.
- Disaster recovery
- Set up emergency routing in advance and switch it on in seconds if a site goes down.
Visibility
See every call
Reports and live views in your Smart Number Manager portal.
Reports
Inbound and outbound call reports for any date range.
Live stats
What’s happening on your numbers right now.
Wallboard
A live screen for your team, with thresholds that show when queues build up.
Works on its own, or alongside Bluehubcloud PBX
Smart Number Manager is a separate product with its own portal. You don't need our phone system to use it. Already on Bluehubcloud PBX? Your smart number can ring your PBX like any other phone.
Pricing
Smart Number Manager numbers have their own rates, higher than standard number rates, because you get the separate portal and its features. They're quoted to the features you use. Prices are ex GST. Talk to us for a quote.
FAQ
Smart Number Manager questions answered
Do I need a phone system?
No. Calls can go to any Australian mobile or landline.
Can I keep my existing 13, 1300 or 1800 number?
Yes. We move it across for you, and your callers keep dialling the same number.
Who changes the routing?
You do, in your online portal, any time. Or ask us and we’ll do it for you.
How is it different from a standard number?
A Smart Number Manager number comes with its own online portal, separate from any phone system, where you manage the routing and features above yourself. A standard number is managed through your Bluehubcloud PBX. Smart Number Manager rates are higher than standard number rates.
How is it priced?
By quote, based on the features you use. All prices are ex GST.
Can I record calls?
Yes, on smart routing, conference and advanced call flows.
Get a smarter 1300 number
Talk to our Australian team about routing your 13, 1300 or 1800 number your way.