Enterprise
Communications infrastructure for complex organisations
One Bluehubcloud PBX across head office, branches, remote and mobile staff – hosted in geo-redundant Australian data centres, with shared dial plans and per-site control. The Omnichannel Contact Centre, AI Call Assistants, Automations and Business Insights connect to it as each site needs them.
From A$30/extension/month ex GST.
Multi-site, one system
Shared dial plans, per-site control
Australian data centres
Geo-redundant, data stays onshore
Open integration
CRM, webhooks and REST API
Enterprise capabilities
Engineered for scale, security and continuity
From multi-site routing to compliance-ready reporting, Bluehubcloud gives enterprise IT and operations teams the visibility and control they need.
Multi-site routing
Centralised dial plans, regional failover and intelligent call distribution across locations. Point any number at any site, split calls by time of day, area or caller, overflow between teams and fail over to another destination; outbound calls take the most cost-effective available line.
Large team management
Role-based admin, bulk provisioning and structured user lifecycle workflows. Site-level administrators with the permissions you set, auto-provisioning for 200+ handset models, and one extension that follows each person across Communicator on desktop, web and mobile – and inside Microsoft Teams.
Enterprise-grade security
Separate customer environments, hardened SIP Protect, audit logging and Australian data residency. SIP Protect blocks brute-force, scanner and flood attacks and can shut out whole countries; TLS and SRTP encryption on the line; voice, recordings, voicemail and metadata stay in geo-redundant Australian data centres.
Business Insights reporting
Enterprise analytics tightly integrated with Bluehubcloud PBX – call volume, agents and outcomes. Statistics by number, extension, ring group and IVR run inside the PBX, with reports that schedule and email themselves. Add Business Insights and the PBX’s call transcripts become summaries, call reasons and practical insights.
Integration ready
Connect CRM, ITSM and workforce tools through APIs and supported integrations. Salesforce, HubSpot, Zoho, Zendesk, Microsoft Dynamics, Pipedrive, SugarCRM, Vtiger, Bullhorn and more through ready-made connectors (an add-on, quoted separately); Event Publisher webhooks and an open REST API connect ITSM, workforce and custom systems, or automation platforms such as n8n and Zapier.
Distributed workforce
Consistent calling experience across HQ, branch sites, remote and mobile staff. Communicator on Windows, macOS and Linux, Communicator GO on iPhone and Android, any browser, Communicator for Teams inside Microsoft Teams – and a live call moves between them without dropping.
Tightly integrated
Every layer Australian-hosted and tightly integrated
Enterprises rarely need everything on day one. Bluehubcloud PBX is the foundation; each layer switches on when a site or team needs it, without a second vendor or a second directory.
- Bluehubcloud PBX – extensions, routing, IVR, queues with callback, recording and transcription, SMS, fax
- Contact Centre Lite – wallboards, ring group dashboards and scheduled reporting switched on for your existing PBX
- Omnichannel Contact Centre – its own platform: skill-based queues, agent and supervisor workspaces, dialler, 40+ reports
- AI Call Assistants – answer, qualify, book and route the calls your teams cannot take
- Automations – webhooks, REST API and CRM updates triggered by call events
- Business Insights – summaries, call reasons and practical insights from the PBX's transcripts
Rollout, planned with you
Numbers port in bulk with the carrier liaison managed for you – simple ports usually complete in one to five business days, number blocks and 1300/1800 numbers take longer, and your old service stays live until the port is confirmed. Handsets auto-provision, users land on Communicator or inside Teams, and sites can cut over one at a time.
Planning a larger rollout?
Start with the phone system, then add contact centre options as your teams need them.
Full feature list
Every enterprise capability, in detail
Expand each category to explore what is included.
Multi-site voice
- Centralised dial plans
- One numbering and routing plan across HQ, branches and remote staff; site-to-site calls are internal.
- Per-site routing
- Any number to any destination – extension, ring group, queue, IVR, voicemail or an AI Call Assistant – with time-and-day, area-based, holiday and CRM-based rules.
- Overflow and failover
- Ring across sites in order, overflow to another team or an AI Call Assistant, and fail over to another destination for disaster recovery.
- Queues with callback
- Callers hold in order or hang up and keep their place; the system rings them back when a member is free.
- Outbound routing
- Calls take the most cost-effective available line and keep working if one connection has an issue; caller ID is set per site, per number or per user.
- Numbers
- Local, 13/1300, 1800, mobile (SMS-enabled), New Zealand and international numbers, all managed in the same portal; existing numbers ported in bulk.
Contact centre
- Contact Centre Lite
- Wallboards, ring group performance dashboards, scheduled reporting and automated report delivery, switched on for the PBX you already run.
- Omnichannel Contact Centre
- A separate platform for high-volume teams: skill-based queues, agent and supervisor workspaces, outbound dialler, queue recording and QA, 40+ reports; migrated to, not toggled.
- Supervision
- Live monitoring, wallboards in the portal or in the Supervisor edition of Communicator.
AI and automation
- AI Call Assistants
- Answer overflow and after-hours calls, qualify, book and route – per site or per number.
- Event Publisher webhooks
- Real-time call events to Zapier, n8n or your own endpoint.
- Open REST API
- Connect a custom CRM, ITSM or workforce system directly.
- Business Insights
- The PBX records and transcribes calls; Business Insights turns the transcripts into summaries, call reasons and insights. Separate subscription.
Security and residency
- SIP Protect
- Built-in attack protection: brute-force, scanner and INVITE-flood blocking, allow and deny lists, country-level blocking, attack log and email alerts.
- Encryption
- TLS signalling and SRTP media.
- Australian data residency
- Voice, recordings, voicemail and metadata stored within Australia, in geo-redundant data centres.
- Separate environments
- Each customer runs in its own environment on the platform.
Administration and devices
- Admin portal
- Extensions, devices, numbers, routing rules and dial plans, updated in real time – or ask us and we make the change.
- Site administrators
- Delegate a site's day-to-day administration with permissions you control.
- Auto-provisioning
- 200+ supported handset models – desk phones, DECT, conference, door and paging units – provisioned automatically; bring your own or buy through us.
- Communicator
- One extension on Windows, macOS, Linux, iPhone, Android and any browser, plus Communicator for Teams inside Microsoft Teams; calls move between devices mid-call.
Reporting and integration
- PBX statistics
- By number, extension, ring group and IVR – daily and monthly trends, answer rates, graphs, CSV export, scheduled email reports.
- CRM integrations
- Salesforce, HubSpot, Zoho, Zendesk, Microsoft Dynamics, Pipedrive, SugarCRM, Vtiger, Bullhorn and more; the caller's record pops on every call and CRM data can steer routing. An add-on, quoted separately.
- Directory sync
- Keep the PBX directory in step with your company directory instead of maintaining two.
- Microsoft Teams
- Presence sync, or full calling inside Teams with Communicator for Teams.
Enterprise assurances
Built for the realities of enterprise operations
What enterprise IT and operations teams check first.
Australian-hosted
Local data residency
Hardened SIP security
Fraud protection
Scheduled reporting
Reports that email themselves
Geo-redundant hosting
Australian data centres
Existing numbers kept
Bulk ports, carrier liaison managed
Handsets provisioned
200+ models, auto-provisioned
FAQ
Enterprise questions answered
Can one system run all of our sites?
Yes. Bluehubcloud PBX runs HQ, branches, remote and mobile staff on one system with a shared dial plan, per-site numbers and routing, and site-to-site calls as internal extensions. Each site can have its own administrator with the permissions you set.
What happens if a site loses connectivity?
Numbers are routed in the cloud, not on site, so calls to that site can overflow to another team, an AI Call Assistant or any other destination automatically, and staff keep working on Communicator from a phone or laptop anywhere. The platform runs in geo-redundant Australian data centres at 99.9% uptime.
Where is our data held?
Voice, recordings, voicemail and metadata stay in Australian data centres. SIP Protect guards the platform against brute-force, scanner and flood attacks, and calls are encrypted with TLS and SRTP.
Which contact centre option do we need?
Teams that need wallboards, dashboards and scheduled reporting on their ring groups use Contact Centre Lite, switched on for the PBX you already run. High-volume teams that need skill-based queues, agent and supervisor workspaces, a dialler and QA move to the Omnichannel Contact Centre, its own platform; that move is planned with you.
Does it work with Microsoft Teams?
Yes. Presence can sync between Bluehubcloud PBX and Teams, or teams can make and take PBX calls inside Teams with Communicator for Teams, keeping the same numbers, routing and recording.
How does it connect to our CRM, ITSM and workforce tools?
Salesforce, HubSpot, Zoho, Zendesk, Microsoft Dynamics, Pipedrive, SugarCRM, Vtiger, Bullhorn and more connect through ready-made connectors, an add-on quoted separately. Anything else connects through Event Publisher webhooks or the open REST API, directly or via n8n and Zapier.
Can we keep our existing numbers across every site?
Yes. We port numbers in bulk and manage the carrier liaison. Simple ports usually complete in one to five business days; number blocks and 1300/1800 numbers take longer. Keep your old service active until we confirm the port is complete.
How is an enterprise rollout planned?
Speak with our solutions team. We map sites, numbers, routing and integrations, port numbers in bulk, auto-provision handsets, and cut sites over one at a time so nothing stops. Enterprise deployments are scoped and quoted; Bluehubcloud PBX starts at A$30 per extension per month ex GST.
Plan your enterprise rollout
Speak with our solutions team about migration, integration and a deployment plan tailored to your organisation.