Business SMS
Business messaging that actually gets seen
SMS and MMS from your business number, built into Bluehubcloud PBX: reply from Communicator on desktop, web or mobile, share one number across the team, send to a whole list at once, and let the AI Call Assistant and Bluehubcloud Automations text customers for you – reminders, confirmations, follow-ups and two-way conversations. Need messaging without the phone system? We scope it as a custom solution.
Business SMS made simple
Business SMS is part of Bluehubcloud PBX – texting works the way calling does. Any extension with an SMS-enabled number sends and receives SMS and MMS from Communicator, conversations stay in sync on every device, and the admin portal adds bulk campaigns, reusable recipient lists and a blocklist with automatic opt-out.
Bluehubcloud Automations, the AI Call Assistant, the API and Event Publisher webhooks trigger messages from what happens in your business, and the Omnichannel Contact Centre can run SMS as a queued channel alongside web chat, email, WhatsApp and Messenger.
- SMS and MMS from Communicator
- One shared number, whole team
- Bulk campaigns with merge fields
- Triggered by calls, bookings and workflows
SMS automation connected to your business
Trigger a text from what happens in your phone system and your business – a missed call, a booking the AI Call Assistant makes, an appointment, a delivery, a payment. Bluehubcloud Automations designs, builds and manages the workflow; Event Publisher webhooks and the API connect the systems you already run.
- 01Missed call
- 02Send SMS
- 03Create a CRM lead
- 04Notify staff
Why Bluehubcloud SMS
Built for fast, trackable customer messaging
Fast
SMS is one of the fastest ways to reach customers – most messages are read within minutes of delivery.
Easy to use
Text from the same Communicator app your team already calls from – no separate messaging tool to learn.
Flexible
Use SMS inside Bluehubcloud PBX, from Communicator, with the AI Call Assistant and Automations, as a queued channel in the Omnichannel Contact Centre – or as a custom standalone messaging solution we scope with you.
Personalised
Merge fields from your recipient list drop a name, appointment time or account detail into every message.
Trackable
Every message shows Sending, Sent or Failed with one-click retry; bulk campaigns show live Sent / Total progress.
Action-driven
Prompt immediate action with links, confirmations, payment prompts and callback options.
Example
Fewer no-shows, without the phone tag
A clinic that reminds patients by email sees half of them forget. With reminders sent from the booking workflow and every reply landing in Communicator on the front desk’s screens, reception confirms or reschedules in seconds – and nobody spends the afternoon chasing tomorrow’s appointments. (Illustrative example.)
Shared team inbox
One shared SMS number – so messages never get missed
Give your whole team one business SMS number. Everyone can see, reply to and assign incoming messages from Communicator on desktop, web or mobile – no more texts stuck on one person’s phone.
- One number, whole teamCustomers text a single business number – anyone on the team can pick up the conversation.
- Assign and hand offAssign threads to the right teammate, hand off mid-conversation, and never lose context.
- Full shared historyEvery message is visible to permitted team members on desktop and mobile – even if a teammate is away.
- No missed messagesNotifications, read/unread status and assignment rules ensure every customer gets a reply.
Use cases
Common business SMS use cases
From appointment reminders to authentication – practical messaging for the moments that matter.
Appointment reminders
Reduce no-shows by sending reminders before scheduled bookings.
Delivery notifications
Keep customers informed with delivery updates and reduce failed attempts.
Booking confirmations
Send confirmations with times, directions and important booking details.
Surveys & feedback
Collect fast feedback after a service, interaction or event.
Loyalty programmes
Keep customers engaged with offers, updates and promotions.
Two-factor authentication
Use SMS PINs and verification messages to support account security.
Transaction notifications
Send account updates, payment notices and transaction alerts reliably.
Renewals & contracts
Automate reminders for renewals, expiry dates and customer deadlines.
Tools
The SMS tools in your Bluehubcloud PBX
Send to many at once
Bulk Messages: upload a CSV of recipients, personalise each text with merge fields, send from a number or an approved alphanumeric sender ID, and watch Sent / Total live. Reusable recipient lists and a blocklist with an automatic opt-out keyword.
Connect through the API
Send from your own systems through the Bluehubcloud PBX API, and let Event Publisher webhooks fire a text the moment a call event happens – or connect through n8n and Zapier.
Works with your CRM
Communicator pops the customer’s record on a call (Salesforce, HubSpot, Zoho, Zendesk, Microsoft Dynamics and more), and Bluehubcloud Automations can write the follow-up text and its outcome back to your CRM.
A practical messaging solution for modern business
Whether you need bulk messaging, automated reminders, two-way SMS or texts triggered by your own systems, Bluehubcloud gives you one place to run it – the same platform that answers, routes and records your calls.
FAQ
Business SMS & messaging FAQs
What is business SMS messaging?
Sending and receiving text messages – reminders, confirmations, updates, follow-ups and two-way conversations – from your business number instead of a personal mobile. In Bluehubcloud PBX it is part of the phone system: your team texts from Communicator, and automations can text for them.
Is SMS included in the Bluehubcloud PBX price?
SMS is part of the platform, but numbers and messages are billed separately: an SMS-enabled virtual mobile number is A$12.50 per month ex GST and outbound SMS is A$0.15 per message ex GST. Landline SMS options are also available – ask us.
Which devices can we text from?
Communicator on Windows, macOS and Linux, Communicator Web in a browser, Communicator GO on iPhone and Android, and Communicator for Teams inside Microsoft Teams. Conversations sync across all of them.
Can the whole team share one SMS number?
Yes. One shared business number that everyone can see, reply to and assign – threads can be handed off mid-conversation, every message is visible to permitted team members, and notifications and read status make sure every customer gets a reply.
Can we send pictures and files (MMS)?
Yes, where MMS is enabled on your system – up to 10 files and 500 KB per message, with up to 1,000 characters of text. Adding a file turns the message into an MMS automatically.
Does Bluehubcloud support bulk SMS?
Yes. Bulk Messages in the admin portal send one text to a whole CSV list, personalise each message with merge fields, and send from a number or an approved alphanumeric sender ID. Keep reusable recipient lists, block numbers, and let an opt-out keyword add people to the blocklist automatically.
Can SMS be triggered by call outcomes?
Yes. A missed call, a completed call or a voicemail can trigger a text through Bluehubcloud Automations or an Event Publisher webhook – for example, missed call → send SMS → create a CRM lead → notify staff.
Can the AI Call Assistant send SMS follow-ups?
Yes. Bookings and follow-ups the assistant handles can trigger a text from your business number – confirmations, reminders, links and next steps straight after the call.
Can Business SMS reach international customers?
Yes. International SMS is supported and billed at the published international SMS rate.
Can SMS connect to automation tools, APIs and webhooks?
Yes. The Bluehubcloud PBX API, Event Publisher webhooks, and automation platforms such as n8n and Zapier can all send and react to SMS.
Can we use Bluehubcloud SMS without moving our phone system?
Yes, as a custom solution. Bulk campaigns, automated reminders and API-triggered messaging can be scoped and delivered on their own – talk to us about what you need and we will design it around your systems.
Is this the same as the contact centre SMS channel?
No. Business SMS from your own number is included with Bluehubcloud PBX. The Omnichannel Contact Centre adds SMS as a queued channel – a dedicated number, messaging queues, agent assignment and a routing chatbot – alongside web chat, email, WhatsApp and Facebook Messenger.
Looking for a smarter way to automate customer messaging?
Talk to the Bluehubcloud team about shared team numbers, bulk SMS, automated reminders and texts triggered by your own systems.