Business Cloud PBX That Goes Beyond Phone Calls.
Bluehubcloud PBX is a cloud phone system built for businesses that want more than standard telephony — combining calling, AI, automation, and real-time insights.
A Smarter Cloud PBX with AI and Automation Built In
Bluehubcloud PBX is a cloud phone system designed for businesses that want more than just calling.
It brings together business calling, call routing, softphones, mobile access, SMS and MMS messaging, reporting, AI Hub, voice automation, live transcription, CRM-connected workflows, and event-based integrations in one connected platform.
From office teams and remote staff to multi-site businesses and customer-facing operations, Bluehubcloud helps organisations manage calls professionally, improve response times, automate workflows, and gain better visibility across their communications.
Core Cloud PBX Features for Business Communication
Bluehubcloud PBX provides the core phone system features your business needs — while creating a foundation for automation, AI, and smarter communication workflows.
Auto-Attendant
Menus greet and guide customers so every call reaches the right person without delay.
Extensions
Every team member gets a direct line for quick internal calls and faster customer response.
Call Forwarding
Send calls where they need to go. Redirect to another phone or department when someone is busy or away.
Call Queue
Call queues hold callers safely in line and show wait times so staff can handle busy periods with less stress.
Ring Groups
Let several phones ring at once so someone always answers. Perfect for support teams or shared desks.
Customizable Music on Hold (MOH)
Make hold time feel personal. Add music or short messages while they wait.
Record & Transcribe
Automatically record and transcribe calls into searchable conversations — ideal for training, compliance, and faster follow-up. Add AI-powered summaries and insights to turn conversations into actionable data.
Fax to Email
Faxes arrive in your inbox through a fully digital system that replaces paper and hardware.
Call Screening
View incoming callers before you pick up. Stop spam calls and connect with real customers.
Auto-Provisioning
Save time setting up new devices. Phones connect to the system automatically, ready to use in minutes.
Voicemail to Email
Get voicemails in your inbox. Listen, save, or share messages easily.
SMS
Send and receive text messages inside PBX. Quick messages move work along when a call isn’t needed.
Bluehubcloud VoIP Handset & Device Compatibility
Use the devices you already know and trust. Bluehubcloud supports a wide range of VoIP handsets and devices—so you can deploy faster, upgrade easily, and support mixed office/remote environments.
Softphone and Mobile App for Business Calling and Messaging
Bluehubcloud PBX includes desktop softphone and mobile app access so your team can make and receive calls, plus send SMS and MMS messages, from anywhere.
Users can connect through desktop softphones, mobile apps, or supported IP phones, giving teams flexibility across the office, remote work, and mobile use.
Desktop Softphone
The Bluehubcloud desktop softphone lets staff handle business calls, SMS, and MMS from their computer using their business number.
Mobile App for Business Calls and Messaging
The Bluehubcloud mobile app lets staff make and receive business calls, and send SMS and MMS messages, from their smartphone using their business number.
This ensures your team stays connected and responsive, regardless of location or device.
Bluehubcloud AI Hub Overview
Bluehubcloud PBX includes an AI Hub that centralises voice AI, transcription services, and automation capabilities in one place.
Instead of managing multiple tools, businesses can control AI services, manage providers, and roll out new capabilities across the platform with less complexity.
This creates a stronger foundation for intelligent call handling, automation, and future AI-driven communication workflows.
AI Voice Agents for Smarter Call Handling
Bluehubcloud PBX can support AI voice agents that answer inbound calls, guide callers through common enquiries, collect information, and transfer calls to the right team member when needed.
These AI voice agents help businesses reduce missed calls, improve after-hours coverage, and automate repetitive phone interactions without removing the human option.
When a caller needs a real person, the system can route or transfer the call based on your business rules, helping your team stay efficient while still delivering a strong customer experience.
This allows businesses to stay responsive 24/7 while reducing manual workload on internal teams.
Live Call Transcription for Visibility and Insights
Bluehubcloud PBX can convert phone conversations into real-time text transcripts, helping businesses improve visibility, training, compliance, reporting, and follow-up.
Live transcription also creates opportunities for smarter automation, analytics, searchable call records, and better operational oversight across the business.
For teams handling customer service, enquiries, or higher call volumes, transcription adds another layer of insight that can support both performance improvement and workflow automation.
This also enables real-time automation, reporting, and deeper insights into how your business communicates with customers.
Automate Workflows with Event-Based Integrations
Bluehubcloud PBX can trigger business workflows based on live call activity. Using webhook integrations, businesses can connect PBX events to CRM systems, reporting tools, internal alerts, and automation platforms.
This makes it easier to turn phone activity into action without relying on manual follow-up.
Automations can support tasks such as follow-up notifications, missed call workflows, internal alerts, call outcome updates, customer record actions, and other connected business processes.
This allows your phone system to move beyond communication and become an active part of your business operations — automatically triggering actions based on real customer interactions.
CRM and Contact Management for Smarter Workflows
Bluehubcloud PBX helps teams do more than answer calls. With CRM-connected workflows, contact visibility, notes, and call context, teams can manage customer interactions more effectively and move from conversation to action faster.
This helps teams move from conversation to action faster, with less manual effort and better visibility across every interaction.
By connecting telephony with customer and business data, Bluehubcloud PBX supports a more efficient communication workflow across teams.
Dashboards, Reporting, and Contact Centre Visibility
Bluehubcloud PBX provides dashboards, reporting tools, wallboards, and live call views to give your business full visibility into communication activity.
Monitor performance in real time, identify missed opportunities earlier, and improve call handling based on actual data — not guesswork.
Bluehub AI Call Assistant
Bluehubcloud PBX integrates with our AI Call Assistant to help businesses automate inbound calls, answer routine questions, capture leads, and improve after-hours coverage.
This extends your PBX into a fully automated communication layer for handling inbound enquiries and capturing opportunities.
Flexible Deployment and Platform Options
Bluehubcloud PBX is designed to support a wide range of business and service provider environments.
Whether you want a fully managed cloud phone system or the flexibility to run your own PBX infrastructure, Bluehubcloud offers multiple deployment and hosting options.
Businesses can choose a setup that suits their size, technical requirements, and growth plans.
You can run Bluehubcloud PBX as a fully hosted solution managed by our team, or choose a self-hosted deployment within your own infrastructure or private environment.
Fully Hosted PBX
Bluehubcloud hosts and manages the PBX platform for you. This option is ideal for businesses that want a fully managed cloud phone system without needing to maintain infrastructure internally.
Self-Hosted Deployment
For organisations that require more control, Bluehubcloud PBX can also be deployed within your own infrastructure or private cloud environment.
This option is often suitable for service providers, managed service providers, enterprise IT teams, and organisations with specific hosting requirements.
PBX Editions for Different Business Needs
Bluehubcloud PBX is available in several editions designed to support businesses, service providers, and contact centre environments. Each version is built on the same powerful PBX platform while offering features tailored to different operational requirements.
Business Package
Made for small and growing teams. Pick hosted or on-premise so calls run without interruption.
Contact Centre Package
Give agents the right tools to manage high call volumes and keep customers happy.
Multi-Tenant Edition
Run several clients from one setup. Save time and lower costs with shared resources that still protect each client’s data.
SP Edition
Made for service providers. Manage users and configurations in one place for faster delivery and easy scaling.
Why Businesses Choose Bluehubcloud PBX
A modern cloud PBX phone system built for visibility, flexibility, and growth.
Fast Setup: Guided deployment with simpler onboarding
Dashboard Visibility: Monitor activity and performance
Branding Options: Customise the experience to your business
Unified Communications: Calling + messaging in one platform
Security: Designed for reliable business communications
CRM Integrations: Connect calls to your workflows
AI Call Insights: Summaries and actionable intelligence
Live Transcription: Searchable call text for better follow-up
Workflow Automation: Trigger actions from call activity
Cloud PBX Frequently Asked Questions
Explore common questions about Bluehubcloud Cloud PBX, a hosted business phone system with IVR, call routing, queues, automation, and flexible deployment options.
What is a cloud PBX?
A cloud PBX is a hosted business phone system that manages extensions, call routing, voicemail, and other calling features without the need for traditional on-premise PBX hardware.
What does Bluehubcloud PBX include?
Bluehubcloud PBX includes business calling, call routing, extensions, voicemail, softphone support, reporting, and access to advanced communication features with AI, automation, messaging, and flexible deployment options.
Is Bluehubcloud PBX suitable for growing businesses?
Yes. Bluehubcloud PBX is designed for businesses that want a flexible phone system that can support growth, new users, additional locations, and changing work environments.
Can we keep our existing business phone number?
Yes. In most cases businesses can keep their existing phone numbers when moving to Bluehubcloud PBX. Our team can help port numbers and configure the system to work with your current communication setup.
What is Event Publisher in Bluehubcloud Cloud PBX?
Event Publisher sends real-time call events to external systems through webhooks so businesses can automate actions based on call activity and outcomes.
Which automation platforms can Event Publisher connect to?
Event Publisher can connect to platforms such as Zapier, n8n, Dify, and custom webhook-based systems.
Can Bluehubcloud PBX support multiple locations or distributed teams?
Yes. Bluehubcloud PBX is designed to support businesses operating across one office, multiple locations, or distributed teams, with the flexibility to manage users, call flows, and communications from one platform.
Can staff use Bluehubcloud PBX on desktop and mobile?
Yes. Bluehubcloud PBX supports softphone applications that allow staff to use their business extension and calling features across desktop and mobile devices.
Does Bluehubcloud PBX support SMS and MMS messaging?
Yes. Bluehubcloud PBX supports SMS and MMS messaging through the desktop softphone and mobile app. This allows staff to send and receive business messages using their company phone number, helping teams manage both calls and messaging from one platform.
What is the Bluehubcloud AI Hub?
AI Hub connects the phone system to AI services such as transcription, AI voice workflows, and related automation capabilities.
Which AI providers can AI Hub connect to?
Bluehubcloud AI Hub can connect to providers including OpenAI, Google Speech, IBM, Deepgram, AWS Transcribe, xAI, Hosted Whisper, and ElevenLabs.
Upgrade Your Business Phone System
Modern businesses need more than a basic phone system.
Bluehubcloud PBX combines cloud telephony, AI voice automation, live transcription, reporting, and workflow integrations in one scalable communications platform.
Book a demo to see how Bluehubcloud can help you improve customer response, automate workflows, and gain better visibility across your business communications.
