Contact Centre Lite · PBX upgrade
Advanced experience — before a full contact centre
Contact Centre Lite is an upgrade to your Bluehubcloud PBX, switched on for your existing system – nothing moves. It adds live wallboards, ring group performance dashboards, scheduled reporting and automated report delivery on top of everything the PBX already does, without running a full omnichannel platform.
Inbound
Service & enquiries
Outbound
Sales & follow-ups
Blended
Both, on one team
What you add on top of PBX
Visibility and reporting, built on your ring groups
The four things Contact Centre Lite adds – and the ring groups they are built on, which every Bluehubcloud PBX already has.
Wallboards
A near real-time wallboard for a big screen or a supervisor’s desk: live call overview for each ring group, who is on a call, who is free, with filtering and a refresh rate you set. View it in your Bluehubcloud PBX portal or in the Supervisor edition of Communicator.
Ring group performance dashboards
Member and ring group performance metrics at a glance – calls handled, missed and waiting, per person and per group – so a team lead can see where the pressure is without pulling a report.
Scheduled reporting & exports
Ring group and extension statistics that run themselves – hourly, on chosen days of the week, monthly or yearly – covering answered, unanswered and all calls, calls per member, missed calls and repeat callers, with filters by period, group, member, duration and caller.
Automated report delivery
Every scheduled run is emailed to the people who need it as HTML, PDF or CSV – a Monday summary in the manager’s inbox, no one logging in to pull it.
Built on your ring groups
Enhanced ring groups are part of every Bluehubcloud PBX: ring members in order or all at once, prioritise, escalate, overflow to voicemail or an AI Call Assistant, and offer waiting callers an automatic callback. Lite adds the visibility layer on top.
What’s included
Built on the full PBX feature set
Contact Centre Lite keeps everything Bluehubcloud PBX gives you – calling, ring groups, IVR, recording and Teams integration – and adds wallboards, dashboards and reporting on top.
Everything in Bluehubcloud PBX
Wallboards
Ring group performance dashboards
Scheduled reporting & exports
Automated report delivery
Callback for waiting callers (included in PBX)
Full feature list
Every Contact Centre Lite capability, in detail
Expand to see exactly what is included on top of the PBX, and what the PBX already gives you.
Contact Centre Lite features
- Wallboards
- Near real-time wallboard showing a live call overview and members' activity for each ring group, with filtering and a customisable refresh rate – built for a wall-mounted screen.
- Ring group performance dashboards
- Member and ring group performance metrics at a glance: calls handled, missed and waiting, per person and per group.
- Scheduled reporting (ring group and extension statistics)
- Reports that run on a schedule – hourly between set times, on chosen days of the week, monthly or yearly. Ring group statistics: all answered, unanswered and all calls, member calls per group, member missed calls, repeated callers. Extension statistics: all calls, answered, unanswered, and calls by direction (inbound, outbound, internal). Filters by time period, group, member, call duration, hold duration and caller.
- Automated report delivery
- Each scheduled run emailed to nominated recipients as HTML, PDF or CSV; run-now and last-run status in the portal.
- Ring groups (included in PBX)
- Enhanced ring groups with prioritisation, sequential or parallel ringing, escalation and fallback, overflow to voicemail or an AI Call Assistant, and callback for callers who abandon or wait past your maximum wait time.
- Call statistics and exports (included in PBX)
- Daily and monthly trends, per-extension, per-ring-group and per-IVR breakdowns, graphs and CSV export.
Edition comparison
Choose the right edition path
Start with PBX, add Lite, or move to the standalone contact centre when you are ready.
You are here
Contact Centre Lite
Bluehubcloud PBX plus wallboards, ring group performance dashboards, scheduled reporting and automated report delivery – switched on, nothing moves.
Standalone
Omnichannel Contact Centre
Full omnichannel contact centre platform with agent and supervisor workspaces, dialler, campaigns and 40+ CC reports.
Learn morePricing & example
An add-on, not a separate platform
Contact Centre Lite is +A$10 per extension per month ex GST on top of your Bluehubcloud PBX tier — typically for teams of 15 or more users handling customer calls.
Add-on pricing
+A$10 /extension/month ex GST
Layered on top of your existing Bluehubcloud PBX tier. Add or remove it at any time within your commitment period.
- All PBX features kept in place
- Wallboards & ring group performance dashboards
- Automated reporting & exports
Real Example
20-person medical clinic
Reception uses wallboards to track live patient intake calls, and daily reports land in the practice manager's inbox.
- 20 ext × A$30 (Starter)A$600/mo ex GST
- Contact Centre Lite add-on (20 × A$10)A$200/mo ex GST
FAQ
Contact Centre Lite frequently asked questions
How is Contact Centre Lite different from Bluehubcloud PBX?
Contact Centre Lite is an upgrade to your Bluehubcloud PBX. You keep every PBX feature and add wallboards, ring group performance dashboards, scheduled reporting and automated report delivery — designed for teams that need more visibility without the full contact centre stack.
How is it different from the full Omnichannel Contact Centre?
Contact Centre Lite focuses on voice with advanced reporting and wallboards. The Omnichannel Contact Centre is a separate standalone platform with agent and supervisor workspaces, dialler and campaigns, skill-based routing and 40+ CC reports.
Who is Contact Centre Lite for?
Service desks, sales teams and customer support functions that need queue visibility and SLA reporting but aren’t ready to operate a full omnichannel contact centre.
Can we see where calls are being abandoned?
Yes. Wallboards show queues in near real time, and scheduled reports show abandonment by ring group over time, so you can see where callers are dropping off and act on it.
Can we move to the Omnichannel Contact Centre later?
Yes, though it is a move rather than an upgrade. The Omnichannel Contact Centre is its own platform rather than the next tier up from Contact Centre Lite, so going there is a migration we plan with you, not a switch we flip. Many teams run Contact Centre Lite for years without ever needing it.
How much does Contact Centre Lite cost?
Contact Centre Lite is +A$10 per extension per month ex GST on top of your Bluehubcloud PBX tier. A 20-person team on Starter (A$30/ext) running Contact Centre Lite is about A$800/month ex GST. There’s no separate platform to licence.
When should we upgrade from PBX to Contact Centre Lite?
Contact Centre Lite suits teams of around 15 or more users handling customer calls, where you need queue visibility and SLA reporting to manage volume.
Do we need new handsets, software or a new system?
No. Contact Centre Lite is a licence upgrade on your existing Bluehubcloud PBX – same system, same handsets, same Communicator apps. We switch it on; nothing moves and nobody re-registers.
What does the wallboard actually show?
A near real-time view of each ring group: calls waiting and in progress, which members are on a call, free or away, and the group’s activity – with filters and a refresh rate you choose. It is built for a screen on the wall, but works just as well on a team lead’s second monitor. You can view it in your Bluehubcloud PBX portal or in the Supervisor edition of Communicator – both come with Contact Centre Lite.
What reports can we schedule, and how do we get them?
Ring group and extension statistics – answered, unanswered and all calls, calls and missed calls per member, repeat callers, and calls by direction – run hourly, on chosen days, monthly or yearly, filtered by period, group, member, duration or caller. Each run is emailed to the people you nominate as HTML, PDF or CSV.
Is callback for waiting callers part of Contact Centre Lite?
It is already part of Bluehubcloud PBX. Any enhanced ring group can offer callers who abandon, or who wait past your maximum wait time, an automatic call back when a member is free – no upgrade needed. Contact Centre Lite adds the wallboards, dashboards and reports that show you how those callbacks and queues are performing.
Ready to add the visibility your team needs?
Step up from your Bluehubcloud PBX without the leap to a full contact centre. Wallboards, ring group performance dashboards and scheduled reporting included.