Call intelligence for Bluehubcloud PBX
Understand Why Customers Are Calling, Not Just How Many
Business Insights reads every recorded call your Bluehubcloud PBX handles and tells you three things: why customers rang, how the call went, and what you could automate. Delivered weekly, in a report your managers will actually read.
From A$79/month ex GST on credit-based plans.
Available only for Bluehubcloud PBX customers.
THE BLUEHUBCLOUD IMPROVEMENT LOOP
Install. Analyse. Improve. Automate. Repeat.
A typical clinic spends six hours a day confirming appointments that never needed a person. Business Insights is how you find that out. Automation is what we do about it.
Install
Deploy Bluehubcloud PBX. Configure call flows, routing and extensions. Staff answer from anywhere. Fast-track setup in 24–48 hours when you need it.
Analyse
Business Insights analyses the transcripts your Bluehubcloud PBX makes of every recorded call, then surfaces what people actually ring about – top call reasons, repeat questions, missed calls and the patterns behind them.
Improve
Leaders spot automation opportunities from real patterns rather than guesswork. Take a typical clinic: six hours a day spent confirming appointments that never needed a person.
Automate
Deploy AI to handle routine calls. Book appointments. Qualify leads. Answer FAQs. Capture contact details. Send SMS reminders. Measure the impact – hours freed, calls handled by AI, lead quality improved. Real metrics, not guesses
Repeat
Every month brings new calls, new patterns and new things worth automating. That is the compounding advantage — and we build it for you. Compounds every month
Each month, your communication system processes new calls. New calls = new insights. New insights = new automations. New automations = new efficiency. This is the compounding advantage we build for you.
How it works
From Call Data to Weekly Business Insights
Bluehubcloud turns conversations into useful reporting, clear themes, and practical recommendations every week.
Bluehubcloud PBX captures call data
Your Bluehubcloud PBX handles the calls and captures the call activity and recordings.
AI-assisted analysis and categorisation
Your Bluehubcloud PBX transcribes those calls; Business Insights categorises each one and applies conversation intelligence to turn raw call activity into themes you can act on.
Weekly call reporting delivers insights
Managers receive executive summaries, quantitative analysis, category breakdowns, ring group and extension visibility, and operational insights.
Automation recommendations close the loop
Automation recommendations help identify follow-up, CRM updates, SMS responses, quote requests and staff notifications that can be automated.
Full feature list
Every Business Insights capability, in detail
Expand each category to explore what you get. Business Insights reads the recordings and transcripts your Bluehubcloud PBX already makes – nothing leaves the PBX.
The weekly call report
- Category Summary
- The reasons people called, as a share of the week's calls.
- Sub-category Details
- Each category broken down one level further.
- Hourly Distribution
- When calls arrive across the day, so you can see your busy hours.
- Sample Calls by Category
- Real examples from the week, so a category is never just a label.
- AI & Automation Opportunities
- The repetitive calls the analysis thinks an AI Call Assistant or an automation could handle, with an idea of the time involved.
- Recommendations
- Plain-language suggestions for that week.
- Company Dashboard
- The week's volume, answer rate and minutes for the business.
- Ring Group Dashboard
- Calls, missed and abandoned calls and minutes per ring group or queue.
- Extension Leaderboard and Scorecards
- How each extension handled its calls – rankings and per-person scorecards for coaching.
- Category Drill-down
- The categories again, by ring group and by extension.
Calls, transcripts and summaries
- Dashboard
- Credit balance, calls analysed, minutes analysed, reports ready, weekly activity, what callers wanted, and your three most recent reports.
- Every call, filterable
- Search by call ID, number or status; filter by direction (inbound, outbound, internal), status (answered, missed), category and date.
- Call detail
- Direction, duration, status, from and to numbers, timestamps, the category the analysis assigned, the AI summary and the transcript.
- Transcripts
- The text of each analysed call, made by your Bluehubcloud PBX when the call ends and read by Business Insights, expandable in place with its summary.
- AI-handled calls included
- Calls your AI Call Assistant handles are analysed alongside staff calls, so you can compare them.
Credits and plans
- One credit = one minute of analysed call
- Charged to the exact second – a 90-second call uses one and a half credits.
- Monthly allowance
- Starter 5,000, Business 10,000, Enterprise 20,000 credits per month; 50,000+ quoted.
- Extra credits
- A$0.025 each, the same on every plan.
- Credit history
- Every purchase, week of usage and adjustment, with the running balance.
- Auto top-up
- Buy more automatically when the balance drops below a level you set, so the weekly report never stops.
Data and hosting
- Recordings stay on your PBX
- Business Insights does not take a copy of your audio; transcript analysis uses specialist AI providers that may be outside Australia.
- Australian hosting
- Hosted in Australia.
- Bluehubcloud PBX customers
- The published plans are for Bluehubcloud PBX customers; standalone Business Insights is available by custom quote.
Business Insights plans
Business Insights Pricing
Every plan includes the full Business Insights feature set. Plans differ only by the monthly credit allowance – one credit covers one minute of analysed call, charged to the second. Extra credits are A$0.025 each. The published plans are available to Bluehubcloud PBX customers; standalone Business Insights is available by custom quote.
Every plan includes the full feature set. Plans differ only by the monthly credit allowance.
Starter
5,000 credits per month
A$79 /month ex GST
Ideal for 5–8 person teams seeking basic call insights and weekly reports.
- AI call summaries and searchable transcripts
- Call reason analysis and categorisation
- Customer intent and outcome reporting
- Missed call, after-hours and missed opportunity insights
- Ring group and extension visibility
- Weekly insights summary and reporting
- Automation recommendations
Overage: A$0.025 per credit
Business
10,000 credits per month
A$129 /month ex GST
Suits 10–20 person teams needing deeper analysis and automation recommendations.
- AI call summaries and searchable transcripts
- Call reason analysis and categorisation
- Customer intent and outcome reporting
- Missed call, after-hours and missed opportunity insights
- Ring group and extension visibility
- Weekly insights summary and reporting
- Automation recommendations
Overage: A$0.025 per credit
Enterprise
20,000 credits per month
A$199 /month ex GST
For 20+ person teams requiring extensive call analytics and trend identification.
- AI call summaries and searchable transcripts
- Call reason analysis and categorisation
- Customer intent and outcome reporting
- Missed call, after-hours and missed opportunity insights
- Ring group and extension visibility
- Weekly insights summary and reporting
- Automation recommendations
Overage: A$0.025 per credit
Custom
50,000+ credits per month
Contact Sales Quote
Large or multi-location businesses with unique high-volume analysis needs.
- AI call summaries and searchable transcripts
- Call reason analysis and categorisation
- Customer intent and outcome reporting
- Missed call, after-hours and missed opportunity insights
- Ring group and extension visibility
- Weekly insights summary and reporting
- Automation recommendations
- Multi-site reporting
- Custom dashboards
- Advanced compliance and data requirements
Custom volume and pricing
*Credits are consumed by analysis. Extra credits are billed at the overage rate shown. Requires a Bluehubcloud PBX service.
Business Insights vs manual call review
Stop guessing what’s happening on your calls
Most teams sample a handful of calls a month and hope the rest are fine. Business Insights analyses every recorded call automatically – so coaching, automation and customer experience decisions are made on data, not guesswork.
| Capability | Business Insights | Manual review / spreadsheets |
|---|---|---|
| Coverage | Every recorded call, transcribed and analysed | 1-3% of calls sampled by managers |
| Speed to insight | Live dashboard plus weekly digest | Days or weeks of manual listening |
| Categorisation | Auto-tagged: enquiry, support, complaint, booking, etc. | Manual tagging in spreadsheets |
| Trend spotting | Detects emerging questions and complaints | Tribal knowledge – easy to miss |
| Coaching evidence | Searchable transcripts and AI summaries per call | Replaying audio for hours |
| Automation suggestions | Surfaces repeat questions ready to automate | Not produced |
| Sharing with the team | One weekly report every manager reads in the browser | Email, audio attachments, version chaos |
| Australian hosting | Hosted in Australia | Often in random spreadsheets and inboxes |
| Cost of insight | Monthly plan with a credit allowance; extra credits A$0.025 | Manager time – your highest hourly cost |
Trust & Security
Your conversation data, handled with care
Call transcripts and analytics stay on Australian-hosted infrastructure, kept separate for each customer.
Australian Hosted
AU data centres
99.9% Uptime
Australian infrastructure
Data Kept Apart
Own environment
24/7 Monitoring
Automated alerting
FAQ
Frequently Asked Questions
Can I buy Business Insights without Bluehubcloud PBX?
The published plans – Starter, Business and Enterprise – are for Bluehubcloud PBX customers. Standalone Business Insights is available by custom quote.
Is Business Insights included in my PBX plan?
No. Business Insights is a separate add-on for Bluehubcloud PBX customers, priced on a monthly credit allowance – from A$79 per month ex GST.
How do credits work?
One credit covers one minute of analysed call, charged to the exact second. Each plan includes a monthly allowance – Starter 5,000, Business 10,000, Enterprise 20,000 – and extra credits are A$0.025 each. Your dashboard shows the balance; credit history shows each week’s usage.
What’s in the weekly report?
One page a week: category summary and sub-categories, hourly distribution, sample calls by category, AI and automation opportunities, recommendations, then the company dashboard, ring group dashboard, extension leaderboard and scorecards, and a category drill-down.
Who does the transcribing?
Your Bluehubcloud PBX records and transcribes the calls when they end. Business Insights reads those transcripts where they sit, categorises each call, writes the AI summary and builds the weekly report. Recordings and transcripts stay on your PBX.
Is call recording required?
Yes. Business Insights works from the recordings your Bluehubcloud PBX makes and transcribes; calls that are not recorded are not analysed, and very short or internal calls may have no transcript. We switch recording on for the extensions and ring groups you choose.
Does this analyse AI calls as well as human calls?
Yes. Calls handled by your AI Call Assistant are analysed alongside staff-handled calls, so the report can compare the two.
Can Business Insights recommend automations?
Yes. Every weekly report includes AI and automation opportunities – the repetitive calls an AI Call Assistant or a Bluehubcloud Automation could take on – and plain-language recommendations.
Does Business Insights replace my CRM?
No. Business Insights tells you what is happening across your calls. Bluehubcloud Automations can carry the useful pieces into your CRM or other business tools.
Where is our data kept?
Business Insights is hosted in Australia. Your recordings stay on your Bluehubcloud PBX in Australian data centres. To analyse transcripts, Business Insights uses specialist AI providers that may process data outside Australia.
Turn Customer Conversations into Business Insights
Bluehubcloud Business Insights turns call data, transcriptions and customer conversations into practical business reporting. Start receiving weekly call reporting with executive summaries, quantitative analysis, insights and automation opportunities.