Australian calling included
Simple Cloud PBX pricing with Australian calling included
Business-grade phone system from A$30 per extension a month, ex GST, with Australian landline and mobile calls included under fair use. Three-user minimum. Add AI Call Assistants, Business Insights and Automations when you’re ready.
From A$30/extension/month ex GST.
Every plan includes
- Australian-owned and operated
- 24/7 support available on eligible agreements
- Full features included
- Trial after an initial video call
- 12-month minimum term
- No hidden fees — transparent upfront
- Standard remote setup included
*Fair use policy applies. Phone numbers, 13/1300 numbers, SMS, hardware, international calls and premium services may be billed separately.
Compare the total cost, not just the headline user price.
Cloud PBX pricing
Business-grade Cloud PBX from A$30 per extension — with Australian landline and mobile calls included under fair use.
Some providers advertise low monthly user pricing, but those plans may be limited, may exclude Australian mobile calls, or may charge separately for call recording and advanced routing.
Starter
3-50 users
Small teams, startups, local businesses
A$30 /extension / month ex GST
AU calling included
Everything in the Bluehubcloud PBX edition — calling, collaboration and the admin portal — for teams of 3 to 50 users.
- Australian landline and mobile calls included; fair use applies
- Desktop softphone
- Mobile app
- IVR / auto attendant
- Ring groups
- Voicemail to email
- Call recording
- Admin portal
- Australian support
- Add Business Insights, AI Call Assistants and Bluehubcloud Automations as needed.
Professional
51-100 users
Growing businesses, professional services
A$28 /extension / month ex GST
Save A$2/extension vs Starter
Growing businesses and professional services. The same Bluehubcloud PBX feature set as Starter, at A$28 per extension once you have more than 50 users.
Everything in Starter, plus:
- A$28 per extension per month ex GST
- Priority onboarding for larger rollouts
- Business Insights and AI Call Assistants available as add-ons
Enterprise
100+ users
Large organisations, enterprises, MSPs
Custom Ask for a quote
For 100+ users, multi-site and service-provider deployments. Hosted by us, or self-hosted in your own environment.
Everything in Professional, plus:
- Your brand, end to end (logo, colours, custom domain, brand portals, software & admin portals)
- Your pricing & margin – set your own plan, rates and add-ons
- Onboard and manage multiple customer environments, each kept separate
- Automated provisioning for devices, users & trunks
- Operational & scale – high call volumes, multi-site & distributed teams
- Carrier-grade security with SIP Protect & Australian residency
- Full Contact Centre & omnichannel (voice, SMS, chat, email)
- Dedicated account manager & 24/7 priority support available on eligible agreements
- Unlimited API access & custom integrations
- Professional services, deployment & training
- View all features ->
Minimum of 3 users. All prices in AUD, ex GST. Standard setup is included and our team does it remotely: your numbers and simple porting, every extension, handset pre-provisioning, an auto-attendant menu and a ring group — configured, tested and ready to answer. Complex ports (number blocks, 1300/1800, multi-line services) and on-site work are quoted separately, so you know the cost before anything is billed.
*Fair use policy applies. Phone numbers, 13/1300 numbers, SMS, hardware, international calls and premium services may be billed separately.
Hardware
Bring your own handsets or purchase new ones
Compatible with over 200 VoIP handsets and devices, our platform ensures you can integrate both existing and new devices smoothly.
Pair your handset with our desktop softphone and mobile application for a unified experience across desk, web, and mobile.
Hardware billed separately. BYO devices subject to compatibility check.
Add-on for Bluehubcloud PBX
Business Insights Pricing
The three published plans include the full feature set and differ only by monthly credits. Custom adds multi-site reporting, custom dashboards and advanced compliance options. Extra credits are A$0.025 each.
Starter
5,000 credits per month
A$79 /month ex GST
Ideal for 5–8 person teams seeking basic call insights and weekly reports.
- Call summaries and transcriptions
- Call reason analysis and categorisation
- Customer intent and outcome reporting
- Missed call, after-hours and missed opportunity insights
- Ring group and extension visibility
- Weekly insights summary and reporting
- Automation recommendations
Overage: A$0.025 per credit
Business
10,000 credits per month
A$129 /month ex GST
Suits 10–20 person teams needing deeper analysis and automation recommendations.
- Call summaries and transcriptions
- Call reason analysis and categorisation
- Customer intent and outcome reporting
- Missed call, after-hours and missed opportunity insights
- Ring group and extension visibility
- Weekly insights summary and reporting
- Automation recommendations
Overage: A$0.025 per credit
Enterprise
20,000 credits per month
A$199 /month ex GST
For 20+ person teams requiring extensive call analytics and trend identification.
- Call summaries and transcriptions
- Call reason analysis and categorisation
- Customer intent and outcome reporting
- Missed call, after-hours and missed opportunity insights
- Ring group and extension visibility
- Weekly insights summary and reporting
- Automation recommendations
Overage: A$0.025 per credit
Custom
50,000+ credits per month
Contact Sales Quote
Large or multi-location businesses with unique high-volume analysis needs.
- Call summaries and transcriptions
- Call reason analysis and categorisation
- Customer intent and outcome reporting
- Missed call, after-hours and missed opportunity insights
- Ring group and extension visibility
- Weekly insights summary and reporting
- Automation recommendations
- Multi-site reporting
- Custom dashboards
- Advanced compliance and data requirements
Custom volume and pricing
Add-ons
Enhance your platform with add-ons
Optional products billed separately. Available across all tiers — mix and match exactly what you need. A setup charge fee may apply for customisation work.
From A$99/month ex GST
AI Call Assistants
More than a receptionist. Every plan starts with the Receptionist starter — it answers, transfers, takes messages, answers your FAQs and emails your team a notification. Add assistants built for one job each — booking appointments, qualifying leads, after-hours cover, or answering questions from your own knowledge base — each writing the outcome to your CRM. Priced by monthly AI voice minutes, pooled across your assistants. Additional assistants and changes after the template are quoted per job.
Plan options
- Assistant — A$99/mo · 1 assistant · 200 AI voice minutes
- Assistant Team — A$249/mo · up to 5 assistants · 750 AI voice minutes (Most Popular)
- Custom — unlimited assistants · quoted
- Reception, bookings, lead qualification and knowledge-base support
Overage: A$0.35 per minute.
Talk to us about your AI assistant ideaQuoted to your scope
Bluehubcloud Automations
Priced to what you need, not how big you are. Most teams start with one workflow and add more once they see what it saves. We design, build and manage them; live calls, call outcomes, voicemails and enquiries trigger them. Setup quoted to complexity.
What you can automate
- Start with a single workflow, add more later
- CRM sync — including systems we don’t integrate with out of the box
- Booking, appointment and follow-up workflows
- Call events pushed to Zapier, n8n or your own tools
- Scales to high-volume and multi-site when you get there
From A$79/month ex GST
Business Insights
Available to Bluehubcloud PBX customers. Full plans and inclusions are in the Business Insights section above; standalone Business Insights by custom quote.
Plan options
- Priced by monthly credits — Starter, Business, Enterprise or Custom
Overage: A$0.025 per credit
Talk to us about what your calls tell you+A$10 / extension / month ex GST
Contact Centre Lite
An upgrade to your Bluehubcloud PBX that adds wallboards, ring group performance dashboards, scheduled reporting and automated report delivery. Up to around 50 agents.
Included volume
- Wallboards
- Ring group performance dashboards
- Automated report delivery
- Scheduled reporting & exports
- Available on Starter & Professional
*Fair use policy applies. Phone numbers, 13/1300 numbers, SMS, hardware, international calls and premium services may be billed separately.
Real-world examples
See what you’ll actually pay, month to month.
Small clinic (10 users)
- 10 x A$30 = A$300/month
Growing law firm (15 users + AI)
- 15 x A$30 = A$450/month
- AI Call Assistants — Assistant = A$99/month
Medical group (25 users, full stack)
- 25 x A$30 = A$750/month
- AI Call Assistants — Assistant Team = A$249/month
- Business Insights Business = A$129/month
*Fair use policy applies. Phone numbers, 13/1300 numbers, SMS, hardware, international calls and premium services may be billed separately.
Build your quote
Calculate your pricing
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Set the team size you want to estimate.
Your pricing summary (ex GST)
AUD ex GST
- Cloud PBX
- AI Call Assistants
- Business Insights
- Automations
Add 10% GST to the total at checkout. Setup, custom integrations, and complex builds are quoted separately.
Every charge
Every charge, in detail
All prices in AUD, ex GST. Expand each category to see exactly what is billed and what is not.
Cloud PBX plans
- Starter
- A$30 per extension per month, 3 to 50 users. Minimum three extensions.
- Professional
- A$28 per extension per month, 51 to 100 users. Same feature set as Starter.
- Enterprise
- 100+ users, multi-site and service-provider deployments – scoped and quoted.
- Calls
- Local, national and Australian mobile calls included; fair use policy applies.
- Setup
- Standard remote setup included: your numbers and simple porting, every extension, handset pre-provisioning, an auto-attendant menu and a ring group. Complex ports and onsite work quoted separately.
- Term
- 12-month minimum. Talk to us about longer agreements.
- Quotes
- Written quotes are valid for 30 days.
Numbers and porting
- Local numbers
- A$0.50 per number per month (02, 03, 07, 08).
- 1300 and 1800 numbers
- A$30 per number per month. Carrier rates apply to inbound calls – quoted by volume once expected call volumes are confirmed.
- Mobile numbers
- A$12.50 per number per month, SMS-enabled.
- International numbers
- Quoted per country.
- Simple ports
- Free – single local numbers, usually complete in one to five business days.
- Complex ports
- Number blocks, 1300/1800 numbers and multi-line services are scoped and quoted at lodgement.
Calls and SMS
- Included
- Local, national and Australian mobile calls, under fair use.
- Charged
- International calls, outbound calls to 13/1300 numbers and premium services are charged at current rates – ask us for the rate card.
- SMS
- A$0.15 per outbound message; inbound included.
Contact centre
- Contact Centre Lite
- +A$10 per extension per month on top of your PBX tier – wallboards, ring group performance dashboards, scheduled reporting and automated report delivery, switched on for your existing PBX.
- Omnichannel Contact Centre
- A separate platform for high-volume teams – scoped and quoted.
AI Call Assistants and Automations
- AI Call Assistants – Assistant
- A$99 per month, 1 assistant, 200 AI voice minutes.
- AI Call Assistants – Assistant Team
- A$249 per month, up to 5 assistants, 750 AI voice minutes pooled.
- AI Call Assistants – Custom
- Unlimited assistants – quoted.
- Overage
- A$0.35 per AI voice minute past the plan's included minutes.
- Receptionist starter
- Included with every plan – answers, transfers, takes messages, answers your FAQs, emails notifications.
- Additional assistants and changes
- Quoted per job – not part of the included PBX setup.
- Bluehubcloud Automations
- Every automation build is designed, built and managed by us and quoted to scope.
Business Insights
- Starter
- A$79 per month, 5,000 credits.
- Business
- A$129 per month, 10,000 credits.
- Enterprise
- A$199 per month, 20,000 credits.
- Custom
- 50,000+ credits per month, multi-site reporting, custom dashboards, advanced compliance – quoted.
- Overage
- A$0.025 per credit past the plan's allowance.
- Availability
- Published plans are for Bluehubcloud PBX customers; standalone Business Insights is by custom quote only.
Hardware and licences
- Handsets
- Quoted per model at current supplier pricing; 200+ supported models. Bring your own after a compatibility check.
- Communicator Meeting licences
- Joining a meeting is free for everyone; creating and scheduling needs a licence – ask us for pricing.
- GST
- Every price on this page is ex GST; add 10% GST at checkout.
Full feature list
Frequently asked questions
What’s included in the base price?
Your Bluehubcloud PBX — extensions, routing, voicemail, call recording, IVR, softphone including standard Australian landline and mobile calls under fair use – plus standard remote setup and Australian support. AI Call Assistants, Business Insights and Bluehubcloud Automations are optional and billed separately.
Can I add or remove features anytime?
Yes. You can add users, AI assistants, automations, Business Insights or integrations at any time. The 12-month minimum term applies to your Bluehubcloud PBX tier; add-ons can change month to month.
What’s the contract term?
All plans are on a 12-month minimum commitment. Talk to us about longer-term agreements.
Can I port my existing phone number?
Yes. Simple ports are free and usually completed in 1–5 business days; complex ports are quoted upfront. Contact sales@bluehubcloud.com.au about your specific numbers.
Is Business Insights unlimited?
No. Each plan includes a monthly credit allowance — Starter 5,000, Business 10,000, Enterprise 20,000 — and extra credits cost A$0.025 each ex GST. Volumes above 50,000 credits are quoted individually.
What do phone numbers cost?
A local number is A$0.50 a month, a 1300 or 1800 number is A$30 a month, and an SMS-enabled mobile number is A$12.50 a month – all ex GST. For 1300 and 1800 numbers, carrier rates apply to inbound calls and are quoted by volume once expected call volumes are confirmed. International numbers are quoted per country.
Are international calls included?
No. Local, national and Australian mobile calls are included under fair use. International calls, outbound calls to 13/1300 numbers and premium services are charged at current rates – ask us for the rate card before you sign.
How much is SMS?
A$0.15 per outbound message ex GST; inbound messages are included. You need an SMS-enabled mobile number (A$12.50 a month) or an SMS-enabled landline number to send from.
What does Contact Centre Lite cost?
+A$10 per extension per month ex GST on top of your Bluehubcloud PBX tier. It adds wallboards, ring group performance dashboards, scheduled reporting and automated report delivery to the PBX you already run – typically for teams of around 15 or more taking customer calls.
How are AI Call Assistants priced?
By plan: Assistant is A$99 a month for one assistant with 200 AI voice minutes; Assistant Team is A$249 for up to five assistants sharing 750 minutes; Custom is quoted. Minutes past your plan are A$0.35 each. Every plan includes the Receptionist starter; additional assistants and changes after the template are quoted per job – not part of the included PBX setup.
Why are Automations quoted rather than priced?
Because every build is different. We design, build and manage each workflow – CRM sync, bookings, follow-ups, call events pushed to your own tools – and quote it to scope. Most teams start with one workflow and add more once they see what it saves.
Are prices inclusive of GST?
No. Every price on this page is ex GST and labelled as such; add 10% GST at checkout.
Do you discount longer agreements?
The standard term is 12 months. Longer agreements are priced case by case – talk to us.
What do handsets cost?
Handsets are quoted per model at current supplier pricing – there are more than 200 supported models. You can also bring your own after a compatibility check; hardware is billed separately from the monthly plan.
How long is a quote valid for?
30 days.
Australian calling included
Ready to get started?
We offer a trial after an initial video call – book one to get started.
- Australian owned and supported
- Australian support
- 12-month commitment with multi-year discounts
Australian support, from an Australian team