What this does
Customers don’t only call anymore — Bluehubcloud PBX brings SMS, web chat, and social messaging into the same managed environment as your phone calls, so nothing falls through the cracks because it arrived in the “wrong” channel.
SMS from your business number is included as standard.* The contact-centre channels below (live website chat, email, Facebook Messenger, WhatsApp, the routing chatbot and unified messaging queues) require a Bluehubcloud Omnichannel Contact Centre licence, which runs on its own platform.
*Number and SMS charges may apply.
What’s included
- SMS on your business number — send and receive text messages the same way you handle calls, with shared numbers synced across devices so whoever’s free gets back to the client sooner. Included as standard: no contact-centre licence required.
- Live website chat — a chat widget for your website that routes straight to your team.
- Email as a channel — incoming email handled and routed alongside calls and chat, not left in a separate inbox nobody’s watching.
- Facebook Messenger and WhatsApp — bring social and messaging-app conversations into the same queue as everything else.
- Routing chatbot — an automated first point of contact for chat and SMS that can answer simple questions or route the conversation to the right person.
- Messaging feedback and satisfaction surveys — measure how customers feel about a chat or messaging interaction, the same way you’d measure a call.
- Unified messaging queues — every channel lands in one managed queue system, not five separate apps your team has to keep checking.
Why it matters
Customers pick whichever channel is easiest for them in the moment — a text instead of a call, a web chat instead of an email. Handling all of them in one place means a genuine question never gets missed just because it came in through a channel nobody was watching.
Related articles
- What can Bluehubcloud PBX do for contact centres and Omnichannel?
- What can Bluehubcloud PBX connect to outside itself?
Get started
Already with Bluehubcloud? Log a ticket and we’ll set it up for you. Not yet a customer? Reach out to our sales team to see it in action.