What this does
Business Insights is our intelligent analytics platform — a separate product that tightly integrates with Bluehubcloud PBX. It reads the conversations your business is already having — staff calls, client calls, and AI-handled conversations, recorded and transcribed by your Bluehubcloud PBX — and turns them into AI-generated summaries and practical insights: where calls are being missed, where time is going, and where automation or process changes would improve your business. The recordings and transcripts stay on your Bluehubcloud PBX; Business Insights reads and analyses them there.
Requires a Business Insights subscription.
What’s included
- Transcripts, searchable — the text of staff calls, client calls, and AI-handled conversations, transcribed by your Bluehubcloud PBX and searchable here.
- AI-generated summaries — a written summary of what happened on a call, without needing to listen back to the whole thing.
- Practical insights — where calls are being missed, where your team’s time is going, and where automation or process changes would improve your business.
Why it matters
Most businesses can tell you how many calls they took. Very few can tell you what those calls were actually about, where calls are slipping through, or where the real time cost is. Business Insights answers that — turning conversations your business is already having into something you can act on.
Pricing
Business Insights runs on credit-based plans. Contact our sales team for current pricing and plan details.
Related articles
- What can Bluehubcloud PBX do with call routing and queues?
- What can Bluehubcloud PBX do for contact centres and Omnichannel?
- What can Bluehubcloud PBX automate for us?
- Can Bluehubcloud PBX handle calls with AI?
Get started
Already with Bluehubcloud? Log a ticket and we’ll set it up for you. Not yet a customer? Reach out to our sales team to see it in action.