What this does
Smart Number Manager is an online portal for your 13, 1300, 1800 and other business numbers. You decide where each call goes, whether that’s a mobile, a landline, an office or your Bluehubcloud PBX, and you can change it yourself at any time. It’s a separate product from Bluehubcloud PBX, so you don’t need our phone system to use it.
What you’ll need
- Your Smart Number Manager username and password. We send these when your account is set up.
- At least one number on your account. If you’re moving an existing 13, 1300 or 1800 number to us, we handle the move and your callers keep dialling the same number.
Steps
- Go to bluehubcloud.com.au, choose Log in at the top of the page, then Smart Number Manager.
- Select Continue to Smart Number Manager and sign in with your username and password.
- You land on Services. A service is a set of rules that tells your numbers where to send calls. Each number is attached to one service.
- Use the menu down the left side to move around the portal. Select the arrow at the top of the menu to show each icon’s name:
- Services: create and change how your numbers handle calls.
- Accounts: your account details, numbers, uploaded recordings (Audio), disaster recovery groups and users.
- Report Hub and Live Stats: call reports and what’s happening right now.
- Wallboard: a live screen for your team.
- Media: voicemails and call recordings.
- Help & Support: step-by-step guides inside the portal.
Choosing the right kind of service
When you select Create New Service, you pick a service type. Pick the one that matches what you want callers to experience:
| You want callers to… | Service type | Guide |
|---|---|---|
| Reach one phone, with optional voicemail | Simple | How do I forward my number to one phone? |
| Ring one phone or a group, with queues, greetings and alerts | Advanced | How do I ring a group of phones from one number? |
| Hear “Press 1 for sales, 2 for support” | Interactive | How do I set up a “Press 1 for sales” menu? |
| Reach the branch nearest to them | Area Based Routing | How do I send callers to their nearest branch? |
More service types (advanced call flows, a conference bridge and fax to email) are covered in their own guides.
What you should see
After signing in, the Services page lists each of your services with its account, number, type and status. A service marked Active is live and taking calls.
Troubleshooting
- The login page won’t accept my password. Use Forgot password on the sign-in page, or contact us and we’ll reset it.
- I can’t see a number I expected. The number may not be attached to a service yet, or may still be moving across to us. Contact us and we’ll check.
- I changed a service but calls still go to the old place. A change only goes live after you save the service and select Confirm Service on the summary page.
Related articles
- How do I forward my number to one phone?
- How do I ring a group of phones from one number?
- How do I set up a “Press 1 for sales” menu?
- How do I send callers to their nearest branch?
- Can we keep our existing phone numbers when we move to Bluehubcloud PBX?
Done for you
Prefer us to handle this? Contact Bluehubcloud support and we’ll set it up for you.