What this does
When you’re set up as a new user, you receive one welcome email with everything you need to get connected: your login details, a QR code for the mobile app, and three short setup steps. Keep it until you’ve finished setting up every device you plan to use.
What you’ll need
- Access to the email address you were set up with.
- Your mobile phone and your computer, if you plan to use Communicator on both.
The email’s subject is “Welcome to Bluehubcloud: your login details”. If you can’t find it, check your junk or spam folder.
What’s in it
- Your login details: the sign-in email and password you use for Communicator and Communicator GO, your extension number, and your voicemail PIN.
- A QR code: scan it with the Communicator GO app on your phone to sign in without typing anything (see How do I set up Communicator GO on my phone?).
- Three setup steps, each with a link to its guide in our knowledge base: the mobile app, the desktop app, and voicemail.
- How to get help, including our helpdesk phone number.
The email does not include your Bluehubcloud PBX address. If you ever need it for a manual sign-in, send a ticket to our helpdesk and we’ll give it to you.
Steps
- On your mobile phone: install Communicator GO from the App Store or Google Play, open it, and scan the QR code in the email to sign in (see How do I set up Communicator GO on my phone?).
- On your computer: install Communicator and sign in with the same email and password you use for the mobile app, as shown in the email (see How do I set up Communicator on my computer?).
- Voicemail: from a desk phone, dial *123 and enter the voicemail PIN from the email (see How do I check my voicemail from a desk phone?).
- If you need to sign in manually instead, for example on a new device or after the QR code has been used, enter the sign-in email and password from the same email.
- Once you’re signed in everywhere you need to be, file the email away somewhere safe for reference.
What you should see
Communicator GO and Communicator both sign you in with the details from the email, and you can check voicemail with your PIN.
Troubleshooting
- You can’t find the welcome email. Check your spam or junk folder first. If it’s still not there, send a ticket to our helpdesk to confirm the email address we have for you and have it resent.
- The QR code doesn’t work. It’s generally a one-time code. If it’s already been scanned on another device, sign in manually with the email and password instead, or send a ticket to our helpdesk for a fresh one.
- You’ve forgotten your password. Send a ticket to our helpdesk, or ask your administrator, and we’ll reset it for you (see I forgot my Communicator password — how do I reset it?).
Related articles
- How do I set up Communicator on my computer?
- How do I set up Communicator GO on my phone?
- I forgot my Communicator password — how do I reset it?
- How do I check my voicemail from a desk phone?
Done for you
Prefer us to handle this? Send a ticket to our helpdesk and we’ll set it up for you.