How do I reset my Online Self Care password?

What this does

Online Self Care (OSC) and Communicator use the same login — the same email address and password you use to sign in to one works for the other, and changing it in either place changes it everywhere. So a forgotten OSC password and a forgotten Communicator password are the same problem, fixed the same way: log a ticket with our helpdesk, or ask your company’s administrator.

What you’ll need

Your extension’s linked email address, so we can confirm who you are.

Steps

Log a ticket with Bluehubcloud helpdesk — or ask your company’s administrator, if your business handles resets internally.
We’ll confirm it’s you, reset the password, and get your new login details to you.
Log in to Online Self Care (the address our helpdesk gives you — it isn’t in the welcome email) with the new details — the same credentials now work for Communicator too.

What you should see

You’re signed in to Online Self Care and Communicator with the same new credentials — one reset covers both.

Troubleshooting

There’s a “forgot password” link on the login screen — should I use it? You’ll see self-service links on both the OSC and Communicator login screens, but the supported Bluehubcloud process is a helpdesk ticket or your administrator — use that instead.
You changed your password and it works in one place but not the other. It should work in both — they’re the same account. Double-check you typed it correctly in both places; if it genuinely doesn’t carry over, contact Bluehubcloud support.

Done for you

This one is done for you by design — password resets go through our helpdesk. Log a ticket and we’ll take it from there.