What this does
Shows how your numbers are performing. Report Hub gives totals and downloads for any date range and can email you a report on a schedule. Live Stats shows what’s happening on a service right now. Wallboard puts live figures on a big screen for your team.
What you’ll need
- A Smart Number Manager login (see What is Smart Number Manager and how do I sign in?).
- At least one service with your number attached.
Steps
See totals for a date range
- Choose Report Hub from the menu on the left. Inbound shows calls to your numbers; Outbound shows calls made out.
- Pick a Preset (for example Today, Last 7 days, Previous Month or Quarter to Date), or choose Custom and set the From and To dates.
- Select the search icon. You’ll see a chart of calls per day and these totals: calls, answered, unanswered, percentage answered, total minutes, average call length and average time to answer.
Download the call records
- Set your date range in Report Hub as above.
- Select Download CDRs for a spreadsheet of every call in the range, or Original Format for the raw records.
- To have the file emailed instead, type an address in Email (Optional) first.
Get a report emailed on a schedule
- In Report Hub, open the Reports tab and select Add New Report.
- Choose whether it covers your whole Account or one Number, then pick the account or number and, if you like, a single service.
- Choose the Frequency (Daily, Weekly or Monthly), the Report Type and the Format (CSV or XLS).
- Add the email addresses it should go to, then select Save.
Watch calls live
- Choose Live Stats from the menu on the left.
- Pick the account, then search for and choose a service.
- Use the tabs to see a Summary, the Live Calls in progress, callers waiting in the Live Queue, and Live Others.
Set up a wallboard
- Choose Wallboard from the menu on the left and select Create Profile.
- Name the profile, add the services it should show, and save it. Tick Default to open it automatically.
- Use Edit Threshold Settings to set minimum, medium and maximum values, so the board shows at a glance when things are getting busy.
- Select Fullscreen to show it on a TV or spare monitor.
What you should see
Totals and a daily chart for the dates you picked, a spreadsheet when you download, live call details for your chosen service, and a full-screen wallboard that updates as calls come in.
Troubleshooting
- The totals are all zero. Check the dates, and that the service has your number attached.
- Live Stats is blank. Choose a service first. Live figures load only once a service is selected.
- My scheduled report didn’t arrive. Check your junk folder, and that the report is listed on the Reports tab.
Related articles
- What is Smart Number Manager and how do I sign in?
- How do I ring a group of phones from one number?
- How do I add a queue, greetings and whisper?
Done for you
Prefer us to handle this? Contact Bluehubcloud support and we’ll set it up for you.