What this does
Lets you play, call back, download, or delete voicemail messages directly inside Communicator, without dialling into a voicemail box from a phone.
What you’ll need
- Communicator open and signed in.
Steps
- Click the Voicemail icon to open the Voicemail window.
- Switch between the New and Old tabs to see unheard messages versus ones you’ve already moved out of New.
- Select a message, then use the toolbar to:
- Play it — a waveform appears while playing, and you can click along it to jump back or forward.
- Call the person back directly.
- Download it to save the audio file to your computer.
- Move it to Old once you’ve dealt with it.
- Delete it — this is permanent, so make sure you don’t need it first.
What you should see
Messages from other extensions on your system show the caller’s name and number; external calls show only the number. New messages stay under the New tab until you move them, and deleted messages can’t be recovered.
Troubleshooting
- You deleted a message by mistake. Voicemail deletion is permanent — there’s no recovery step, so double-check before confirming next time.
- A message shows a number but no name. Expected for calls from outside your phone system — internal calls show the caller’s extension name, external calls only ever show the number.
- You want to keep a message somewhere outside Communicator. Use Download to save it as a file before it’s deleted or auto-archived.
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Done for you
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