How do I pause call recording on my desk phone?

What this does

Lets you pause a call recording while sensitive details are read out — a card number, a password, a personal matter — and resume it afterwards, so the recording stays useful without capturing what shouldn’t be kept. You can also start a recording on demand for a call that isn’t recorded automatically.

What you’ll need

A desk phone registered to your extension, set up by us (see Connect your new Bluehubcloud handset).
Call recording set up on your extension or your phone system. If it isn’t available on your Bluehubcloud PBX, contact us and we’ll set it up for you.

A note on recording calls in Australia: the rules on recording differ by state and territory, and you generally need to tell the other party. Your business is responsible for how it records and stores calls — if you’re unsure, check with your administrator before you rely on any of this.

Steps

Pausing a recording that’s already running:

While you’re on the call, dial *90. The recording pauses; the call carries on.
When the sensitive part is over, dial *91. Recording resumes.

Starting a recording on demand:

While on a call that isn’t being recorded, dial *159. Recording starts from that point and stops when the call ends.

Listening back: your administrator can find the recording on your phone system. From a desk phone, dial *170 followed by a number from 1 to 9 to hear one of your last nine recordings (1 is the most recent) — if that code is enabled for your extension.

What you should see

Nothing changes for the caller — both of you keep talking. Some handsets show a brief message when a code is accepted. The recording, when played back, has a gap where you paused it.

Troubleshooting

*90 doesn’t seem to do anything. The call may not be being recorded in the first place, or the pause codes may not be enabled on your phone system. Contact us.
I need recordings paused automatically for payments. Ask us — this can be set up on your phone system so it happens without dialling anything.
Are calls from Communicator recorded the same way? Communicator has its own record button (see How do I record a call in Communicator?). The star codes above are for the desk phone.
Where do recordings go? They stay on your phone system and your administrator controls access. Contact us if you need one retrieved.

Done for you

Prefer us to handle this? Contact Bluehubcloud support and we’ll set it up for you.

How do I pause call recording during a call on my desk phone?