What this does

Lets you manually start, stop, pause and resume a recording of your own call from inside Communicator — once your Bluehub admin has switched call recording on for your extension.

What you’ll need

  • Call recording turned on for your extension by your Bluehub admin. This is a prerequisite, not something you set up yourself — see Troubleshooting below if you’re not sure whether it’s active.
  • An active call.

Steps

  1. During a call, open the call’s additional options.
  2. Select Record to start recording.
  3. The recording controls in the call window let you pause, resume, or stop the recording whenever you need to — for example, pause before a sensitive part of the conversation and resume afterwards.

Prefer to trigger recording from the phone itself? Instant Recording is a separate service your admin can enable for your extension — once it’s on, dial a feature code at any point during a call and recording starts from that moment. Whether the other party hears a recording notice, and whether recordings are emailed to you, are options your admin sets. Contact us for the code and to get it enabled.

What you should see

Your call shows as being recorded once you select Record. Whether the other person hears an announcement that the call is being recorded depends on how your admin has configured recording for your extension — that part isn’t something you control from your own end.

Troubleshooting

  • Nothing happens when you select Record, or you don’t see the option at all. Call recording needs to be switched on for your extension first — this is done by your Bluehub admin, not by you. Check with them, or contact Bluehub support to confirm it’s active on your account.
  • You want every call recorded automatically, not just the ones you start manually. That’s a separate, always-on setting your admin controls — ask them to switch it on for your extension instead of starting each recording yourself.
  • If this feature isn’t available on your Bluehubcloud PBX, contact us and we’ll set it up for you.

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Done for you

Prefer us to handle this? Contact Bluehubcloud support and we’ll set it up for you.